BC&BS Rhode Island Expects New Payment Partner to Help with Healthcare Reform

Anticipation of increased enrollment led the insurer to look for a new payment partner.

Blue Cross & Blue Shield of Rhode Island (BCBSRI) has selected a payment platform from ACI Worldwide that allows mobile, web, IVR (interactive voice response), call center and eLockbox (consolidated remittances) payments, the companies said in a release.

The company gained a desire to ramp up its payment and presentment capabilities as the Affordable Care Act began to roll out and more policyholders were added to its books.

"With a growing membership of more than 500,000, our focus is on providing Rhode Islanders with health insurance plans that meet their needs. Making the process as seamless as we can, including a streamlined payment system, is part of that," said Nathaniel Bosgraaf, Channel Manager, Retail Management for BCBSRI, in a statement. "This means giving members an intuitive interface with user-friendly functionality."

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Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio