Our favorite insurance technology-related blog posts from around the Web (June 28-July 4, 2009):
Health Care Needs More Empathy
Forrester's Bruce Temkin shares a few details from the executive panel discussion he led recently at Forrester's Customer Experience Forum. Included among the panelists were Ingrid Lindberg and M. Bridget Duffy, MD, chief experience officers at CIGNA and the Cleveland Clinic, respectively. "Health care needs more leaders like Lindberg and Duffy," Temkin writes.
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Twitter, Meet "Specialised" Insurance
If you didn't know that Celent's Catherine Stagg-Macey was based in London, her spelling of the word "specialised" probably gave it away -- although I suppose they spell it that way in Canada too. In this post, Macey discusses her skepticism towards social networking and her frustration with insurance industry call centers.
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Bucking the Cloud Computing Hype
Intelligent Enterprise's David Linthicum makes a case for reducing the amount of hype that has surrounded the cloud computing concept over the past several months. Also, his use of "all that and a bag of chips" in the opening sentence marks the first time someone has used the phrase since 1995.
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Topics: Customer Insight/Business Intelligence
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