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Esurance Speeds Up Claims with Video Appraisals

Real-time video chat allows consumers to speak with appraisers, discuss claims and receive electronic payments.

Esurance continues its aggressive tech-related marketing strategy with the addition of video appraisals to its mobile app. Consumers can use the capability to schedule video chats with Esurance representatives to receive claims estimates on the spot. Esurance plans to improve efficiency by allowing consumers to schedule appraisals and learn their claims estimate in real time. At the conclusion, the appraiser can send an electronic payment to settle the claim.

[More behind Esurance’s tech strategy: Q&A: Why Tech is Crucial to Esurance’s Brand Positioning]

The video below explains the details:

[The mobile employee -- as well as the mobile customer -- are here to stay. Is your insurance company prepared? Learn how to set up and maintain a mobile infrastructure that can support today's needs and tomorrow's expected mobile demands. Attend the From BYOD to 802.11ac: How to Build A Next-Generation Mobile Infrastructure session at Interop 2014 in Las Vegas, March 31-April 4.
You can also REGISTER FOR INTEROP HERE.]

Kelly Sheridan is the Staff Editor at Dark Reading, where she focuses on cybersecurity news and analysis. She is a business technology journalist who previously reported for InformationWeek, where she covered Microsoft, and Insurance & Technology, where she covered financial ... View Full Bio

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