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Field Sales SystemsUpland Mutual Insurance selected Connective Technologies for their TEAM-UP solutions. Instant Badge Issuance will help companies produce instant IDs. Gore Mutual Insurance Company has added billing and policy change functionality to its GoBroker portal. WellPoint has launched a mobile version of its online provider directory -- an early indicator of where the health insurance industry may focus customer experience initiatives going forward. Building on its industry-recognized consumer Web capabilities, New York Life has added interactive and assistive functionality to its consumer-facing Web site. Skywire Software has introduced Ingage, a Web-based data capture application. From driving product innovation and acquisition activity to the greening of the business, these CEOs are likely to be in the spotlight in the coming year. With a no-nonsense approach to technology, John Leonard has helped MEMIC develop an IT operation that has equipped the company for success and growth. As vendors continue to broaden the telepresence portfolio, real-time video communication will become increasingly standard, improving the pace of doing business. The continued evolution of virtual communication has made telepresence and videoconferencing feasible as an integrated part of a firm's unified communications, driving more efficient and cost-effective operations. How can telepresence and videoconferencing technology help insurers enhance customer satisfaction, improve distributor performance and optimize operations? What are the requirements and success factors insurers should address to maximize the value of their investments in telepresence and videoconferencing solutions? And what are some of the future capabilities that the technologies may offer? AMS Connectivity Services (ACS) has rolled out Download Certification for the exchanging of information through any of the vendor's various agency management systems. An ACORD spokesperson says that Garth cited her desire to "pursue other opportunities." As insurers embark on Web 2.0 projects and initiatives to engage consumers, they need to balance their own goals with the desires and expectations of their customers. Pyxis is set to launch its next-generation mobile application platform, Pyxis Mobile 6.0, for the financial services industry. AXA Equitable's Performance online analytical and research tool combines industry best-in-class features for financial advisers. The Chubb Group of Insurance Companies has implemented ACORD's standard producer appointment form and data standards. Goodmail has released CertifiedEmail Paper Suppression (PS) to provide proof of the successful delivery of critical e-mail messages to specific recipients. Dental insurer United Concordia looks to meet growing demand for producer-facing Web tools with ConcordiaConnect. The recent breakdown of the global undersea fiber-optic cable network demonstrates the vulnerabilities of the physical infrastructure upon which offshore outsourcing relationships depend. The carrier's green ambitions grew out of its IT successes, according to Boyd. "As we saw the effectiveness of our imaging and workflow in establishing a truly paperless environment, we started thinking about work-from-home [arrangements]. It became obvious that many of our jobs could be done wherever a high-speed connection existed," he relates. Connective Technologies has announced an exclusive alliance with Torrent Technologies. American Republic Insurance will implement a suite of Callidus sales performance management solutions.
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