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HANSEN PROMOTED AT THE REGENCE GROUP

Susan A. Hansen has been promoted to vice president of membership and claims systems consolidation at The Regence Group. Hansen is currently overseeing a systems consolidation project designed to improve customer service and reduce costs.

Susan A. Hansen has been promoted to vice president of membership and claims systems consolidation at The Regence Group. Hansen is currently overseeing a systems consolidation project designed to improve customer service and reduce costs.

Recognizing Susan A. Hansen's work in what the company calls "one of the largest system-conversion projects in the US," The Regence Group (Portland, OR) has promoted her to vice president of membership and claims systems consolidation.

Since 1998, Hansen has been directing a "massive computer system conversion project" that will unite The Regence Group's operations throughout the four states in which the company has operations: Oregon, Washington, Utah and Idaho. Scheduled for completion in 2003, the initiative is designed to improve customer service and control administrative costs, according to Regence.

A 25-year veteran of Regence and its affiliate, Regence BlueCross BlueShield of Oregon, Hansen has managed a variety of customer-membership and claims-related functions, while also directing the company's Regence Internet systems project designed to address the needs of physicians and other health-care providers.

According to Wayne Haddad, Regence CIO, "Sue's breadth of knowledge about our membership and claims systems is a competitive advantage to The Regence Group as we consolidate our systems."

Greg MacSweeney is editorial director of InformationWeek Financial Services, whose brands include Wall Street & Technology, Bank Systems & Technology, Advanced Trading, and Insurance & Technology. View Full Bio

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