Main Street America Awards Capgemini Application Services Contract

Jacksonville, Fla.-based The Main Street America Group has selected Capgemini, a Rosemont, Ill.-based vendor, to provide application management services for Guidewire's ClaimCenter system.

The five-year contract builds on upon Capgemini’s existing relationship with Main Street America, and includes the upgrade from Guidewire ClaimCenter 3.1 to version 5.0 during the first quarter of 2010. Capgemini supported Main Street America in 2009 with the integration of three new claims partners – Innovation Group (Priority Choice Repair Program), BrightClaim and Craig/is. Under this new agreement, Main Street America will leverage Capgemini’s global delivery model, Rightshore, to reduce operating costs and increase market agility, the companies say.

Main Street America’s ClaimCenter upgrade includes system integration, automating claim assignments, and new search optimization standards that will reduce ongoing IT and infrastructure costs, while providing increased accuracy and efficiency of reporting to external agencies.

“Our focus is to operate as efficiently as possible so that we can continue to serve our customers – independent insurance agents and their customers – policyholders – in a superior way,” Ronald James, Main Street America’s CIO, says in a statement. “Following the success we had teaming up with Capgemini on the implementation of ClaimCenter 5.0, we decided to strengthen our partnership with them to ensure we have the very best support structure in place for future implementations and support of our claims processing system for all of our customers.”

Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio