• CSAM Becomes CSC Subsidiary
  CSC has acquired Computer Systems Advisers (M) Sdn Bhd (CSAM), a Malayasian IT service provider.
• BPO Continues to Evolve
  With financial services-specific expertise increasing among BPO providers, knowledge process outsourcing looks to be the next generation of outsourcing services.
• Fiserv/Trident IV Deal Demonstrates Investor Confidence in Insurance Tech Spending
  The acquisition of a majority share of Fiserv's insurance business demonstrates continued confidence in the insurance technology vendor market.
• Bostick Named Conseco’s EVP of Technology and Operations
  Russell M. Bostick has been named executive vice president of technology and operations at Conseco Insurance Group.
• CDC Software Releases Pivotal CRM 6.0
  The new version will provide task-based navigation and a smart client user interface.
• Americo Signs With CSC
  Life and annuity carrier Americo has signed a 15-year BPO contract with CSC.
• Blue Shield of California To Implement FJA’s Product Machine
  Blue Shield of California has licensed FJA's Product Machine for its product engineering group.
• Highmark To Assist Providers In Tech Adoption
  Highmark has launched a new program that will provide physicians with financial assistance in adopting health information technology in their practices.
• Phoenix Selects CSC
  The Phoenix Companies has selected CSC's Customer Service Accelerator Software
• Independence Blue Cross Renews DST BPO Relationship
  Agreement continues data capture and claims processing services, and renews Independent Blue Cross' license for the vendors PowerMHS claims admin system.
• Accenture Contracts Announced
  New clients include CNA, Safeco and Southern Farm Bureau Life.
• New John Hancock CIO Allan Hackney to Drive Productivity, Build Staff
  Hackney's strategic mandate includes development and execution of strategies that increase productivity and efficiency, improve operating risk management, and build greater technical bench strength across the John Hancock enterprise. He will also be expected to increase the value derived from the company's investment in staff, technology and service providers.
• Zurich Financial Services Signs With CSC
  Zurich Financial Services has signed an IT desktop services outsourcing contract with CSC.
• Knight Drives the BASICs at Chubb
  Chubb's new enterprise CIO Jim Knight will work towards bringing the carrier's IT organization to new levels of capability.
• Unum Group’s Simply Unum Initiative Taps Technology’s Capability to Provide Flexibility, Balance and Momentum
  Unum's Tom Watjen, one of I&T's 2007 Tech-Savvy CEOs, describes how the success of the carrier's Simply Unum initiative is driving further IT/business alignment.
• Pyxis Mobile 6.0 Set For Launch
  Pyxis is set to launch its next-generation mobile application platform, Pyxis Mobile 6.0, for the financial services industry.
• Economy Portends Insurance IT Budget Cuts
  The subprime mess and the credit crisis it has precipitated is not the event for the insurance industry that it is for banking, but a general economic recession will put some pressure on insurance IT spending.
• Safeco, Chubb, MetLife Appoint CIOs
  The past few weeks have seen a spate of major appointments with new CIOs named at Safeco, Chubb and MetLife. Robert Ingram replaces Bill Jenks as Safeco CIO; former Chubb claims CIO Jim Knight takes corporate role at Chubb; Jeanette Scampas has become MetLife's enterprise CIO with Steve Sheinheit's retirement.
• Znidarsic Named VP of Information Services At Accident Fund
  Richard Znidarsic has been named vice president of information services at Accident Fund, where he will oversee business application implementation and support, systems security and business continuity planning (BCP).
• 
  The carrier's green ambitions grew out of its IT successes, according to Boyd. "As we saw the effectiveness of our imaging and workflow in establishing a truly paperless environment, we started thinking about work-from-home [arrangements]. It became obvious that many of our jobs could be done wherever a high-speed connection existed," he relates.
• DocuSign Professional 2.0 Released
  DocuSign has launched DocuSign Professional 2.0, a Web-based electronic signature service.
• Diamond Digital IQ Study: Insurers Yet To Establish True Partnership Between Business and IT
  Despite what they say, many insurance business and IT leaders still have a long way to go to establish true partnerships with one another.

Unlocking the Power of SOA with Business Process Modeling
CGI believes that the service oriented architecture (SOA)approach, combined with an accompanying business process modeling (BPM) strategy, allows financial institutions to reach more fully their desired state of business agility.

Challenges in fighting insurance fraud and the value of Special Investigative Unit outsourcing
Combating fraud is an uphill battle. Stung by staggering fraud-related losses, insurers readily acknowledge the seriousness of fraud and their responsibility to take the offensive in eradicating it. Their anti-fraud efforts, however, are often stymied by enormous challenges on all battlefronts.

Outsourcing Leadership Forum
Collaboration Outsourcing - The New Approach to Sourcing
October 5, 2006
Jones Day
2727 N. Harwood St., Dallas, TX 75201
Gain the answers to your questions about risk mitigation, sourcing solutions and supplier capabilities.

Outsourcing Leadership Forum
Outsourcing Unmasked - The Real Facts about BPO, ITO and Offshoring
October 11, 2006
Mayer, Brown, Rowe & Maw LLP
Join us for a complimentary series of in-depth seminars that look at the key metrics for BPO and ITO and guarantee a win-win situation for both the buyer and provider.


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