• Q&A With James McGlennon, VP and CIO, Liberty Mutual Agency Markets
  Liberty Mutual Agency Markets CIO James McGlennon discusses the status of the Ohio Casualty integration, vendor relationships and IT talent retention.
• Flexibility, New Technology Key To Attracting Young IT Workers
  Insurers are finding that both their technology environments and their working environments are keys to attracting top IT talent from younger generations.
• Technology Must Be Seamless and Consistent Between Carriers
  Real-time technologies, download capabilities, customer automation and full utilization of ACORD standards will all be necessary for carriers to remain competitive.
• Shift to Independent Agents Compels Insurers to Modify Practices
  Industry insiders discuss keys to leveraging technology to boost agent performance.
• CEOs Get Smart
  Insurance carrier CEOs have come a long way in their appreciation of the importance of IT to the success of the business. But their need to understand technology's role will only intensify in the near future.
• Telepresence Solutions Help Organizations Enhance Customer Service, Performance and Operations
  As vendors continue to broaden the telepresence portfolio, real-time video communication will become increasingly standard, improving the pace of doing business.
• As Vendors Introduce Less-Expensive Technologies, Insurers Can Capitalize on the Promise of Videoconferencing and Telepresence
  
• New Telepresence and Videoconferencing Technologies Offer Strategic Front-Office and Back-Office Benefits
  How can telepresence and videoconferencing technology help insurers enhance customer satisfaction, improve distributor performance and optimize operations? What are the requirements and success factors insurers should address to maximize the value of their investments in telepresence and videoconferencing solutions? And what are some of the future capabilities that the technologies may offer?
• Keys to BPM Success
  
• Robert Mansbridge Oversees IT on a Global Scale
  Tasked with IT oversight for Sun Life's Asian, Canadian and U.S. operations, Robert Mansbridge brings a worldly perspective to the CIO role.
• Jim Deane Leads Agile IT Operation At Start-up Imagination Life
  Jim Deane cofounded Cape Town-based Imagination Life and then helped mold its technology operation into an agile strategy and process innovator.
• Carrier Confidential: Allianz of America
  Allianz of America CIO Oliver Bussmann and his senior technology executives have established a shared-services model that allows the carrier's P&C and life companies to leverage IT synergies while remaining focused on their unique challenges.
• International Insurance IT Executives Continue To Invest, Priorities Vary
  Though the global economy weighs on the minds of insurance CIOs in every market, non-U.S. IT executives will continue to invest in technology in 2008. But their spending priorities reflect the unique challenges of their local markets.
• ING Asia Pacific’s Mark Wales Develops Regional SOA-based Architecture
  By developing a regional SOA-based architecture, CIO Mark Wales has given ING Asia Pacific business units more value from the enterprise IT function.
• The Elite 8 International 2008: Excellence in Insurance IT Leadership
  Who are some of the insurance industry's most outstanding technology executives in Europe, Asia, South America and Canada?
• Exclusive Research Report: Insurance IT Spending Slowdown Already Upon Us, TowerGroup Says
  While past profits will soften the blow on IT spending, the current down market will result in budget constraints for North American insurers. But spending on improving ease of doing business, agency support, customer interaction and enterprise risk management likely will increase.
• Xiao Gang Enables Enterprise IT Focus at China Pacific Insurance Company
  Xiao Gang is driving enterprise-focused projects to help China Pacific Insurance be a leader in the increasingly competitive Chinese insurance industry.
• AXA’s Global IT Boss Keeps it Simple
  Etienne Aubourg, CEO of AXA Technology Services, applies the lessons of manufacturing to AXA Group's Paris-based global technology organization.
• Successful Product Development Focuses on People, Process and Technology
  Addressing product development challenges involves a three-pronged approach focused on people, process and technology.
• Early Engagement With IT Necessary For Product Development
  Early discussions about product development with IT can help shape the possible solution and steer clear from complex, expensive efforts down the road.
• Speed To Market Is A Potentially Misguided Pursuit
  Achieving speed to market is one way companies are leveraging their improved product development processes for competitive advantage, but speed is only one dimension of that process.
• Agility in Product Development Can Improve Speed to Market
  Streamlining product development processes, building "product chassis" of common components, adopting agile enabling technologies, and modifying organizational structure to support product innovation all are ways to improve speed to market.
• Lombardi Powers Aflac Service-Related BPM Effort
  Aflac achieves greater customer service efficiency through using Lombardi Software's Teamworks to automate manual business processes.

Unlocking the Power of SOA with Business Process Modeling
CGI believes that the service oriented architecture (SOA)approach, combined with an accompanying business process modeling (BPM) strategy, allows financial institutions to reach more fully their desired state of business agility.

Challenges in fighting insurance fraud and the value of Special Investigative Unit outsourcing
Combating fraud is an uphill battle. Stung by staggering fraud-related losses, insurers readily acknowledge the seriousness of fraud and their responsibility to take the offensive in eradicating it. Their anti-fraud efforts, however, are often stymied by enormous challenges on all battlefronts.

Outsourcing Leadership Forum
Collaboration Outsourcing - The New Approach to Sourcing
October 5, 2006
Jones Day
2727 N. Harwood St., Dallas, TX 75201
Gain the answers to your questions about risk mitigation, sourcing solutions and supplier capabilities.

Outsourcing Leadership Forum
Outsourcing Unmasked - The Real Facts about BPO, ITO and Offshoring
October 11, 2006
Mayer, Brown, Rowe & Maw LLP
Join us for a complimentary series of in-depth seminars that look at the key metrics for BPO and ITO and guarantee a win-win situation for both the buyer and provider.


List Your Event Here