• Q&A With James McGlennon, VP and CIO, Liberty Mutual Agency Markets
  Liberty Mutual Agency Markets CIO James McGlennon discusses the status of the Ohio Casualty integration, vendor relationships and IT talent retention.
• Emerging Technologies Fight Claims Fraud
  Industry insiders discuss predictive modeling and other tools that allow SIUs to be more proactive in their fight against claims fraud.
• Policy Admin System Replacement: Insurers Shift Focus From Systems to Functionalities
  The age of monolithic policy admin systems may be over as carriers recognize that capabilities, not systems, create a modern, competitive insurance organization.
• Joost Loses CTO, Names Zeleski To Head Up Engineering
  Agents want fully integrated systems that offer a single entry of data, a single view of the customer, and mobile and real-time functionalities.
• Carriers Must Focus on Consistency, Timeliness and Flow
  With services such as upload, download and real-time functionality, supported by ACORD standards, insurers can offer agents greatly enhanced efficiency and accessibility.
• Web-Based Solutions Deliver on Agents’ Tech Expectations
  Insurers can leverage agent portals and systems integration technology to streamline agents' workflow and improve efficiencies.
• MassMutual Looks to Modernize
  Roughly three years into a major modernization effort, MassMutual's IT team has equipped the carrier to put its customer-focused business strategy into practice.
• Q&A With Bob Casale, Deputy CIO, MassMutual
  MassMutual deputy CIO Bob Casale discusses his role, sourcing strategies and his top priorities in 2008.
• CEOs to Watch: Thomas J. Wilson, Allstate
  Allstate CEO Thomas J. Wilson seeks to reinforce differentiation through improved service to distributors and novel product and service offerings to consumers.
• CEOs to Watch: Edmund F. Kelly
  Liberty Mutual CEO Edmund F. Kelly has driven rapid growth for its independent agent-driven business through the acquisition of Ohio Casualty and Safeco.
• CEOs to Watch: BlueCross BlueShield’s Vicky Gregg, Liberty Mutual’s Edmund Kelly, and Allstate’s Thomas Wilson
  From driving product innovation and acquisition activity to the greening of the business, these CEOs are likely to be in the spotlight in the coming year.
• Darwin Professional Underwriters Flourishes in Competitive Specialty Liability Segment With High-Tech, Low-Cost Strategy, Says President and CEO Stephen Sills
  Stephen Sills' mission when he launched Darwin Professional Underwriters five years ago was to effect change in the specialty liability insurance segment by bringing straight-through processing and self-service to a traditionally unautomated, paper-bound business.
• Ed Zore Reconciles Prudence and Opportunism in Northwestern Mutual’s Technology Investment
  Ed Zore reconciles prudence and opportunism in Northwestern Mutual's exploitation of technology to drive first-class business results.
• Godlasky Looks Beyond Insurance Industry While Transforming IT At Aviva
  Thomas C. Godlasky looks beyond the insurance industry while transforming Aviva North America into an innovative, technology-driven company.
• Q&A With Gary Plotkin, CIO, P&C Operations, The Hartford
  Q&A With Gary Plotkin, CIO, P&C Operations, The Hartford
• Keys to BPM Success
  
• The Hartford’s P&C Division Enters Execution Stage of Transformational Effort
  After four years of investment and organizational transformation, The Hartford's P&C division looks to execute its new strategy to provide better value to its business customers and end users.
• The Hartford’s Innovation Lab Unveils LIFT Initiative
  
• The Architecture of Adaptation: Enabling Flexibility With Business Architecture and BPM
  Business process management (BPM) -- in combination with business architecture and service-oriented architecture -- enables a rapid response to a changing marketplace by pulling processes and functionality out of legacy code and legacy thinking for reuse.
• On The Record With AZOA’s Oliver Bussmann
  
• Gerry Pennell Modernizes Technology at Co-operative
  Drawing on his integration and change management expertise, CIO Gerry Pennell has helped modernize Co-operative Financial Services' technology environment.
• Jim Deane Leads Agile IT Operation At Start-up Imagination Life
  Jim Deane cofounded Cape Town-based Imagination Life and then helped mold its technology operation into an agile strategy and process innovator.
• Exclusive Research Report: Insurance IT Spending Slowdown Already Upon Us, TowerGroup Says
  While past profits will soften the blow on IT spending, the current down market will result in budget constraints for North American insurers. But spending on improving ease of doing business, agency support, customer interaction and enterprise risk management likely will increase.
• Magna Carta Allows Agents To Choose Manner of Doing Business, CIO Says
  Magna Carta allows its agents to submit business any way they want, including phone, fax, E-mail or U.S. postal mail, says CIO David Lawless.
• CNA Builds Out Underwriting Data Marts.
  Using Business Objects XI, CNAA is driving its massive, multiyear Merlin business intelligence initiative into the underwriting data realm to the enterprise data warehouse by creating its sixth data mart, this time for the P&C carrier's property book of business
• Insurers Seek Competitive Edge Through Underwriting Analytics
  Insurers that can solve the inherent data challenges and secure the necessary expertise are using analytics both at the micro level of pricing and at the macro level of product-portfolio and line-of-business performance to carve out competitive advantage in an increasingly commoditized business.
• Main Street America CIO Joel Gelb Manages Transition
  Since joining The Main Street America Group as CIO in 2001, Joel Gelb has focused on transitioning the Jacksonville, Fla.-based insurer from a legacy mainframe technology infrastructure to one that includes a mix of Web-based front ends and brand-new claims and commercial systems.

David & Goliath, How Smaller Insurance Companies Can Win the Battle for Market Share
This paper provides executives of small to mid-sized Property and Casualty insurers with insights and suggestions for increasing market share in a business environment that is dominated by the large national and regional carriers. Key issues addressed include: market strategy, technology support, pricing, underwriting, service to agents and policyholders, company branding, and the value of partnering with an experienced technology provider.

Policy Administration Systems in China, 2006: Property/Casualty Solution Spectrum
As new companies mature, they may require more sophisticated systems.
The number of insurance companies in the China market has increased quickly. There are 23 new insurance companies that started operation in 2005. Nine of them are local property/casualty insurance companies, and one is an international P/C insurance company. In order to pass the China Insurance Regulatory Commission's starting operation inspection, these new companies must have installed a policy administration system. The vast majority of these companies have implemented local vendors' solutions in the last two years, for lower price and quicker implementation.
By Celent

Recorded Web Seminar: Creating a policy and rating platform for the 21st century
Many insurers are struggling to overcome the challenges and limitations of inflexible, complex legacy systems. To succeed in the new century, they'll need to take advantage of new technology. Explore how modern rating and policy solutions can improve efficiency, productivity — and your bottom line — through this informative recorded web seminar, brought to you by ISO-ITS and Bearing Point.

LOMA International Underwriting Congress
Evolving Risk Management: Yin & Yang
Pudong Shangri-La Shanghai Hotel
Shanghai, China
The LOMA International Underwriting Congress (IUC) offers the most comprehensive, multidisciplinary program covering issues that affect international life and health insurance risk selection and an exhibit hall featuring cutting-edge solutions and technologies.
March 18-21, 2007


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