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News & Commentary
Content tagged with Channels posted in April 2012
Insurers Must Temper Mobile Euphoria with IT Security Realism
Commentary  |  4/30/2012  | 
Insurers' mobile-focused consumerization is a heartening development, but they need to scrupulously examine the new information security exposures that mobile creates within their business processes.
Why Did Health Insurers Get a Head Start in Emulating Retail?
Commentary  |  4/27/2012  | 
Blue Cross and Blue Shield of Florida opened retail stores three years ago, and several other health carriers told I&T about their admiration for the retail channel. What's driving this innovation in that line of business?
Insurers Dodge a Bullet on Q1 Catastrophes
Slideshows  |  4/26/2012  | 
Although insurers’ exposure to costly catastrophes in the first quarter of 2012 was much less severe than what they experienced in the same period a year ago, they are facing new and complicated challenges in areas as diverse as healthcare claims, mobile security and domain/brand protection. Here’s some of what was top of mind for the industry this past week.
Transamerica Exec Says Options Abound for Securing Mobile Apps
Commentary  |  4/26/2012  | 
Michael Babikian, EVP and CMO of Transamerica Brokerage, the distribution arm of the life insurance carrier, says that there are ways to ensure producers' personal devices are secure.
What Gets in the Way of Life Insurance Sales?
Commentary  |  4/25/2012  | 
Research indicates that consumers are scared off by cost concerns. What can the industry do to fight that?
Lincoln Financial Selects Andesa Services Portal System
News  |  4/25/2012  | 
Andesa Services' Participant and Policy Owner System (POPS) will be integrated with existing Lincoln technology platforms, providing enhanced functionality for distributors, plan sponsors and plan participants.
Social Media Success: South African Insurer Santam's Viral "Touché" Advertisement
Commentary  |  4/25/2012  | 
Fast food restaurant Nandos, known for its cheeky advertisement parodies, punked Santam's original ad, only to be pwned in a sequel.
Liberty Mutual Group Benefits Provides Mobile App to Manage Absence
News  |  4/23/2012  | 
Employees of Liberty Mutual Group Benefits customers can submit their absences through their smartphones.
ICANN System Glitch Delays "Big Reveal" of gTLD Application Information
News  |  4/23/2012  | 
Insurers and other applicants must be ready to begin a massive review task to defend their brands from potential abuse of generic top level domain name abuse.
New Great-West Life App Lets Members Submit Insurance Claims
News  |  4/17/2012  | 
The new GroupNet Mobile app provides secure mobile access to personalized coverage information, allows online submission of healthcare claims, and provides the location of the nearest healthcare providers with access to Great-West Life's Provider eClaims through a built-in GPS-based mapping tool.
Image Gallery: 5 Steps to Customer-Friendly Online Insurance Quotes
Slideshows  |  4/16/2012  | 
The user experience experts at Corporate Insight offer five ways to generate a customer-friendly online insurance quote and evaluate six carriers' websites based on the consultancy's top best practices.
Successful Claims Strategies Must Address New Customer Attitudes and Expectations
News  |  4/16/2012  | 
Winning and retaining policyholders often comes down to providing a superior claims experience. But meeting consumers' changing needs and expectations requires insurers to reinvent the claims operation, says Accenture's Michael Costonis.
Insurance Companies Look to Online Retailers as Role Models
News  |  4/16/2012  | 
The consumerization of technology has changed how consumers interact with businesses, and online retailers have led the way in providing the kinds of real-time, personalized transactions that customers have come to expect. Insurers can learn from the retail customer experience to improve their own customer satisfaction.
3 Keys to Turning the Potential Pain of Consumerization Into Pleasure
News  |  4/16/2012  | 
Consumer adoption of mobile, social media and other new technologies requires insurance CIOs to recast their technology architectures and reassert their strategic role. I&T offers three keys to turning consumerization into a competitive advantage.
IBM to Acquire Varicent to Broaden its Analytics Portfolio
News  |  4/13/2012  | 
IBM did not disclose the terms of its agreement to acquire the Toronto-based compensation and sales performance analytics software vendor.
Talk of the Industry: Who Said What in Insurance and Technology This Week
Slideshows  |  4/13/2012  | 
People in the insurance and technology industries have been debating everything from social media analytics to regulatory uncertainty to policy administration modernization challenges. Insurance & Technology gathered some of these words of wisdom, concern and inquiry about some of the week’s most interesting developments that could influence the insurance business.
UHC Launches Bilingual Mobile Site
News  |  4/12/2012  | 
The site aims to improve health literacy among U.S. Hispanics by offering content in English and Spanish.
Embracing Technology Consumerization to Improve the Customer Experience
Commentary  |  4/10/2012  | 
The convenience, ease-of-use and personalization that come with the consumerization of the ways policyholders, prospects, distributors and partners interact with insurance carriers are examples of a winning service experience.
Hybrid Approach to Digital Media Needed to Reach Insurance Customers
Commentary  |  4/10/2012  | 
Traditional carriers, with their large agent networks, are better positioned to provide an experience that combines online research and agent interaction, but doing so requires creation and nurturing of a high-performing digital ecosystem.
3 Bring-Your-Own-Device Secrets
News  |  4/10/2012  | 
If you're having trouble letting go and allowing workers to use their own personal mobile devices to perform enterprise functions, perhaps these hidden BYOD benefits will help convince you.
In Dallas, Mobile Claim Centers Celebrated for Checks
News  |  4/6/2012  | 
A Dallas-area TV station shows Allstate employees at work with policyholders affected by recent tornadoes.
Top Quotes of The Week From The Insurance Tech Industry
Slideshows  |  4/6/2012  | 
Devastating tornadoes, confrontation over healthcare reform, examination of the risks and rewards of consumerization – all in a week’s work for the insurance industry. Insurance & Technology collected some of the words of wisdom, concern and inquiry from insurance executives and other industry influencers about some of the week’s big developments that could have a big impact on the insurance business.
Q&A: CIO Annabelle Bexiga on TIAA-CREF's Response to Consumerization
News  |  4/5/2012  | 
Like the advent of the PC and the Internet, mobile devices and other consumer technologies are driving a revolution in the development of corporate information architecture in order to meet rapidly changing customer expectations, relates Annabelle Bexiga, CIO, TIAA-CREF, and 2011 I&T Elite 8 honoree.
FirstBest Growth Financing Round Reflects Insurer Interest in Front-Office Solutions
News  |  4/3/2012  | 
The $10 million investment reflects the vendor's continuing success, which is based on insurers' conviction in the critical role of front-office solutions and underwriting automation, according to research and advisory firm SMA.

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