Beginning At the End
For private health insurance to survive, the industry must rebuild its operating model, starting with the consumer, says Michael Battaglia, Chief Consumer Officer, Humana.
Hey! Where ’Ya Going?
In regard to rate quote, application and mission-critical process abandoners, the most frequent question is: Why are so many users leaving after the first page of the process?
Improving IT Management Practices: Level Setting With CMM?
Thirty-five percent of insurance companies recently publicized their commitments to CMM, the Capability Maturity Model, which is a set of maturity and capability standards maintained by the Software Engineering Institute (SEI) at Carnegie-Mellon University.
Esurance Goes Paperless
To make its claims operation paperless, San Francisco-based Esurance ($116 million in premium) licensed Optical Image Technology's (OIT; State College, Pa.) DocFinity Suite of products.
LUMENOS/EMPIRE DEAL; MANULIFE IMPROVEMENTS; TRAVEL INSURANCE; EZCHECK, RDM TEAM
November Elections Offer Mixed Bag
A Democratic victory is more likely than a GOP win to result in a need for greater investment in technology related to privacy and security concerns.
Desperately Seeking SEMCI
Does SEMCI equate to being easy to do business with? It may to some agents, but hidden costs and patterns of agent behavior cast doubt on SEMCI's status as the Holy Grail to winning agent loyalty.