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News & Commentary
Content tagged with Channels posted in March 2014
The Many Components of Aetna's Tech Strategy: CTO
News  |  3/30/2014  | 
I have seen an amazing revolution in the growth of mobile technology to empower people to be in control of their health and their health information.
APIs: The Key to Unlocking Mobile Insurance Sales?
Commentary  |  3/26/2014  | 
API management provides the gateway to enterprise applications and data without the risk of security breaches.
Are Insurers Ready For a Consumer-Activated Enterprise?
Commentary  |  3/26/2014  | 
Consumers’ connectedness and expectations for excellent service are rapidly increasing. It’s time for financial services to catch up with them.
How Insurers Can Turn Change To Competitive Advantage
Commentary  |  3/20/2014  | 
The purpose of innovation is to install foresight into operating decisions, proactively addressing industry trends, to give renewed nimbleness to insurers.
Quick, Nimble, and Responsive: Where Tech and Marketing Meet
Commentary  |  3/19/2014  | 
The marketing axiom 'format follows function' brings today's marketing and technology teams together.
Underwriting Data Privacy Breach Coverage for SMBs
Commentary  |  3/19/2014  | 
Insurers should rethink their approaches to underwriting risks for the small and mid-sized business market, which has unique and urgent needs for data breach coverage.
Blue KC Implements IntelliResponse for Self-Service
News  |  3/18/2014  | 
Virtual agent technology aims for a more engaging online experience for policyholders.
Esurance Speeds Up Claims with Video Appraisals
News  |  3/17/2014  | 
Real-time video chat allows consumers to speak with appraisers, discuss claims and receive electronic payments.
Q&A: Inside Humana's Mobile Strategy with CIO Brian LeClaire
News  |  3/14/2014  | 
The former I&T Elite 8 honoree says there are four key angles to customer interaction that demand insurance technologists' attention.
How Apple iPhones Could Thwart Attackers
News  |  3/14/2014  | 
Apple patent application suggests the company is looking to add personal security features to its mobile devices.
Celent: Customers Not Ready for Big Data
News  |  3/14/2014  | 
Most of today’s customers exhibit strong dislike for notifications created using personal information, but younger ones show more acceptance.
The 5 Biggest Challenges Facing IT Professionals
News  |  3/13/2014  | 
Almost two-thirds of executives surveyed by Protiviti report their businesses are undergoing a major IT transformation -- and with these efforts come big challenges around security, data management and new channels.
Mobile Adoption Rate Still Low Among Insurance Customers
News  |  3/12/2014  | 
FICO research finds that only single-digit percentages of insurance customers prefer using a mobile app to do business with their insurer.
P&C and Life Outpace Health in Customer Experience
News  |  3/12/2014  | 
Health plan providers placed eleven spots behind P&C and life insurers in the 2014 Temkin Experience Ratings.
Does Improving the Customer Experience Matter?
News  |  3/11/2014  | 
As in any undertaking, mere money or muscle won’t guarantee success.
Q&A: Why Tech is Crucial to Esurance's Brand Positioning
News  |  3/10/2014  | 
The Allstate division is cultivating a brand position around being innovative and cutting-edge.
Humana Names Chief Innovation Officer
News  |  3/7/2014  | 
Former venture capitalist Christopher Kay is charged with driving innovation that will simplify the healthcare experience.
The Most Important Mobile Capabilities, According to Policyholders
News  |  3/6/2014  | 
PwC's Health Research Institute released consumer research that indicates what health insurance customers expect from their insurers' mobile applications.
Android Takes Top Tablet OS Crown
News  |  3/4/2014  | 
Android's rise presents a threat to Apple in the long term and hurts Microsoft right now.

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