Content tagged with Channels posted in March 2014
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The Many Components of Aetna's Tech Strategy: CTO
I have seen an amazing revolution in the growth of mobile technology to empower people to be in control of their health and their health information.
APIs: The Key to Unlocking Mobile Insurance Sales?
API management provides the gateway to enterprise applications and data without the risk of security breaches.
Are Insurers Ready For a Consumer-Activated Enterprise?
Consumers’ connectedness and expectations for excellent service are rapidly increasing. It’s time for financial services to catch up with them.
How Insurers Can Turn Change To Competitive Advantage
The purpose of innovation is to install foresight into operating decisions, proactively addressing industry trends, to give renewed nimbleness to insurers.
Quick, Nimble, and Responsive: Where Tech and Marketing Meet
The marketing axiom 'format follows function' brings today's marketing and technology teams together.
Underwriting Data Privacy Breach Coverage for SMBs
Insurers should rethink their approaches to underwriting risks for the small and mid-sized business market, which has unique and urgent needs for data breach coverage.
Blue KC Implements IntelliResponse for Self-Service
Virtual agent technology aims for a more engaging online experience for policyholders.
Esurance Speeds Up Claims with Video Appraisals
Real-time video chat allows consumers to speak with appraisers, discuss claims and receive electronic payments.
Q&A: Inside Humana's Mobile Strategy with CIO Brian LeClaire
The former I&T Elite 8 honoree says there are four key angles to customer interaction that demand insurance technologists' attention.
How Apple iPhones Could Thwart Attackers
Apple patent application suggests the company is looking to add personal security features to its mobile devices.
Celent: Customers Not Ready for Big Data
Most of today’s customers exhibit strong dislike for notifications created using personal information, but younger ones show more acceptance.
The 5 Biggest Challenges Facing IT Professionals
Almost two-thirds of executives surveyed by Protiviti report their businesses are undergoing a major IT transformation -- and with these efforts come big challenges around security, data management and new channels.
Mobile Adoption Rate Still Low Among Insurance Customers
FICO research finds that only single-digit percentages of insurance customers prefer using a mobile app to do business with their insurer.
P&C and Life Outpace Health in Customer Experience
Health plan providers placed eleven spots behind P&C and life insurers in the 2014 Temkin Experience Ratings.
Does Improving the Customer Experience Matter?
As in any undertaking, mere money or muscle won’t guarantee success.
Q&A: Why Tech is Crucial to Esurance's Brand Positioning
The Allstate division is cultivating a brand position around being innovative and cutting-edge.
Humana Names Chief Innovation Officer
Former venture capitalist Christopher Kay is charged with driving innovation that will simplify the healthcare experience.
The Most Important Mobile Capabilities, According to Policyholders
PwC's Health Research Institute released consumer research that indicates what health insurance customers expect from their insurers' mobile applications.
Android Takes Top Tablet OS Crown
Android's rise presents a threat to Apple in the long term and hurts Microsoft right now.
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