LIBERTY NORTHWEST NAMES WESTOVER E-BIZ HEAD
In an effort to increase its e-commerce presence, Liberty Northwest Insurance Corp., a subsidiary of Liberty Mutual, appointed Michael Westover, former e-business strategist for Liberty International, to lead the company's e-business efforts.
INSURERS' DO-NOT-CALL EXEMPTION MAY BE LIFTED
Although insurers currently are exempt from the language of an FTC amendment to the Telemarketing Sales Rule requiring that telemarketers abide by a national do-not-call list, the exemption may be eliminated and fines enforced as early as August.
THE KEYS TO BUSINESS MANEUVERABILITY
Carriers are facing intensifying competitive, economic and regulatory pressures, demanding greater agility from supporting systems. But while often rigid and monolithic systems present a barrier to optimum maneuverability, technology is only part of the problem.
--> The Kansas City claims center of Farmers' Insurance Group is named Call Center of the Year ;
--> IBM and Siebel Systems announce an expansion of their alliance ;
--> G2X releases version 2.0 of Agility:Insurance...
DELIVERY STRATEGIES BRIEFS
--> Milliman USA and Focus Solutions
create a straight-through platform;
--> The NAIC and InSystems announce the planned integration of
SERFF with InSystems Tracker;
--> Info-One introduces VARDS Wholesaler...
MARKETSOFT & QUADSTONE PARTNER ON ANALYTICS
Aiming to provide financial services companies with greater control over cross-selling and other customer profitability initiatives, MarketSoft Corp. has partnered with Quadstone, an analytic solutions provider.
INSURANCE PORTALS: THE NEXT GENERATION
The first generation of insurance portals was supposed to change the Insurance industry forever--from both B2B and B2C perspectives. But the reality is that they did not transform the industry and were, in fact, dismal failures.
--> Clear Technologies signs a distributor agreement with Direct Data Corp.;
--> YellowBrick Solutions and StrategicOne will partner;
--> S1 Corp.'s Insurance Solutions Online Help System was honored at the 2002 Online Communication Competition...
DELIVERY STRATEGIES BRIEFS
--> American National Insurance selects Group 1 Software's data quality solutions;
--> Zurich North America Small Business adds online functionality for agents and brokers;
--> Unigard Insurance Group implements IVANS Transformation Station...
Executive moves and promotions in the insurance industry.
Portals Grow Up
Insurers have taken the "lessons learned" from the first round of Internet portals and are applying the knowledge to the next generation of offeringsand have the results to show.
Unlocking the Door to Identity Management
Not only do multiple and decentralized authentication stores increase the risks of inaccuracy and inconsistency, they also leave insurers vulnerable to cyber-threatsand they're expensive, too.
Let’s Make a Deal...Now!
Even if a contract isn't due to expire, a buyer's market means vendors are more willing to renegotiate at terms more favorable to insurers.
Agora Insurance Network Solutions, Inc. has received ACORD certification; Blue Cross and Blue Shield of Kansas City signed an agreement with Benefitfocus; ADP Claims Services launched a Web-based claims management platform...
AGO Insurance Software, Inc. announced an agreement with New York State Superintendent of Insurance; Inviva selected Systems Engineering Group's PAYOUTS
IIT Rises from ZeBU’s Ashes
All business operations and software products of troubled ZeBU, Inc., have been acquired by Integrated Insurance Technologies Corp. .
Alliances & Partnerships
SOLCORP signed a partner agreement with Hi Sun Technology Holdings Ltd.; Forefield, Inc. will use BoldFish technology; Rackley Systems, Inc. and Epic Solutions have teamed up...
This month's editorial on e-mail communications by Katherine Burger, Editorial Director.