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News & Commentary
Content tagged with Channels posted in August 2011
Tech-Savvy Insurance Consumers Reshape Distribution and Service Concepts
Commentary  |  8/30/2011  | 
As younger, more technologically sophisticated customers continue occupy a larger part of the market, insurers need to bridge looming "expectation gap" between what consumers want and what they feel they are receiving.
Insurance Industry Reacts to Jobs' Retirement
Commentary  |  8/25/2011  | 
During his tenure, the former Apple CEO has been credited with revolutionizing technology. We reached out to several industry players for thoughts on how those innovations influenced insurance technology specifically.
Want Loyal Insurance Customers? Align Four Key Customer Touch Points
Commentary  |  8/17/2011  | 
The insurance companies that will retain customers in the long run are the those that can develop an overall corporate customer strategy that aligns multiple customer touch points and improves business execution.
Unitrin Changes Name to Kemper
News  |  8/15/2011  | 
Unitrin changes name to Kemper; initiative to create unified brand coincides with trading on NYSE under KMPR ticker symbol.
Aetna Offers Mobile Tools to Florida Doctors
News  |  8/12/2011  | 
Mobile alerts and e-prescribing are available through NaviNet Mobile Connect.
Government Mandate Gives the Insurance Industry's E-Payments Initiatives a Big Push
Commentary  |  8/11/2011  | 
Reduction in paper processing is only the beginning of benefits insurers gain through the electrification of payments, including acceleration processing and clearing, reduction of errors, improving visibility into receivables, eliminate information float, plus a range of service enhancements.
SCF Arizona Taps Sword Insurance for New Online Distribution Platform
News  |  8/11/2011  | 
SCF Arizona taps Sword Insurance for new online distribution platform; initiative is part of workers' comp provider's business transformation that Includes increased focus on independent agent channel.
Improving Insurance E-mail Delivery
Commentary  |  8/5/2011  | 
A clean e-mail database is paramount for insurance carriers to maintain good standing with ISPs and continue to reach customers via the channel.
Progressive Plunges Headstrong into Mobile
News  |  8/3/2011  | 
The company has spent much of 2011 ramping up mobile services of all kinds. Mobile business leader Matt Lehman talks to I&T about some of the recent additions.

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