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Bringing Claims into the 21st Century
To sell insurance through independent agents, a carrier must be easy to do business with. The expansion of Internet technology meant that more and more agents were looking to do business with carriers over the Internet -- submitting applications, checking on claims status, etc. To meet this need Hastings Mutual Insurance Co. launched an initiative to provide Web-based tools to agents in select lines of business, while simultaneously beginning a workflow and document management project to streaml
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