Content tagged with Channels posted in March 2003
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AS FARMERS’ NEW CIO, FRANKLIN FOCUSES ON EFFICIENCY
Jan Franklin, a 25-year veteran of Farmers Insurance Group, has been appointed CIO, following the promotion of Cecilia Claudio to CIO for continental Europe for Zurich Financial Services.
CANADA LIFE INKS PAY-AS-YOU-GO DEAL WITH IBM
Canada Life signed a deal with IBM under which the rates it pays the vendor for IT support will be linked to the number of policies its group insurance division processes.
TRADITIONAL CARRIERS MUST BALANCE AGENT CONCERNS WITH CLIENT NEEDS TO FACILITATE ONLINE ENROLLMENT
Until recently, online access to insurance policies and self-service was traditionally the realm of non-agent-based firms.
IS THE CUSTOMER ALWAYS RIGHT ON SELF-SERVICE?
As insurers have gradually embraced the multi-channel delivery and support model, they also have recognized that alternative channels of distribution and support do not replace traditional channels; they supplement them.
DEADLINE EXTENDED TO APRIL 11 FOR INSURANCE INNOVATORS AWARD ENTRIES
The deadline for applications for the
award, created by InSystems, Celent, and Insurance & Technology, has been extended to Friday, April 11.
Calm Down...Later?
This month's editorial, "Can you be too cautious?" by Katherine Burger, Editorial Director.
ALLSTATE CREATES NEW ENTERPRISE-WIDE IT STRATEGY VP POSITION
In order to better coordinate technology within the enterprise, Allstate names Anthony Abbattista to the newly created position of VP, enterprise technology strategy and planning.
ANALYTICS & DATA WAREHOUSES -- THE MIND & MUSCLE BEHIND CUSTOMER SERVICE
The practice of data warehousing is no longer an emerging information
technology construct.
SHERWOOD/DOCUMENT SCIENCES WILL MARKET END-TO-END SOLUTION
In response to insurer demand for solutions that can leverage several components on a common platform, Sherwood International (and Document Sciences) formed a partnership.
WITH ONLINE HEALTHCARE INFO EXPLODING, CIGNA SEEKS BALANCE BETWEEN HIGH-TECH & HIGH-TOUCH
Lingering concerns about information overload, as well as the quality of that information, continue to hinder wider consumer use of the Internet to inform important healthcare decisions, according to research from CIGNA HealthCare.
CRM for Insurance
Obtaining a single customer view, retaining customers with great service and cutting costs are all part of a sound CRM initiative.
Ex-NAIC CIO Bridges Worlds
Gummig joins iITs as VP of e-government.
Tech Watch
Showcase of new products and services including companies such as Facetime, Broadbeam, and CSC.
CSLF 2003: Making Sense of Service Challenges
Participants in this event will hear executives from some of the industry's leading service organizations offer insights as to what it takes to exceed customer expectations and do it in a way that actually achieves ROI.
Delivering Advice Economically
Using technology to craft effective and economical advice delivery models is key for carriers seeking to capitalize on a changing investor base.
Web Services: Walk Before You Run
Insurance companies must build a sound technology foundation before using Web services to support the insurance value chain.
Such a Deal: Storage on Sale
Storage system prices are plummeting because of vendor competition and newer low-cost technologies. That's a good thing, since insurers need more storage than ever before.
Supporting an Empire
On the Record with Kenny Klepper, SVP, Systems, Technology & Infrastructure, Empire BCBS.
Norwich Union Conserves Brainpower
Insurer automates processes that once required manual intervention, for a big ROI.
Getting a Headstart on HIPAA
Mercator's InsideHIPAA facilitates translation of HIPAA-compliant claims transactions to standard Mutual of Omaha is accustomed to accepting.
Cyber News
News from EReinsure, Progressive Insurance, Delta Dental, Sam's Club, and Insurance Information Institute.
Carriers Gain Accreditation
URAC's program is designed to ensure consumer confidence.
Slammer Raises Patch Debate
Vendors and users need to collaborate in working out the bugs.
Are You an Insurance Innovator?
Competition for the 2nd Annual Insurance Innovators Award is underway, sponsored by InSystems, Celent, and Insurance & Technology.
Alliances & Partnerships
A2iA announced a license and maintenance agreement with Alogent Corp.; A partnership has been formed between Create!Form International Inc., and Optika Inc.; Impact Technologies Group is a new member of Microsoft's Gold Certified Partner Program...
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