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SLOW ECONOMY FORCES SHERWOOD INT'L TO STREAMLINE TOP MANAGEMENT
Sherwood International, after the slowing economy resulted in slower-than-expected growth, has eliminated regional senior manager positions in an effort to shorten decision-making cycles and devote more resources to research and development.
VSP IMPLEMENTS ILOG RULES SYSTEM TO IMPROVE CLAIMS PROCESS
Seeking to build a high degree of agility into its new claims system, Vision Service Plan has implemented ILOG's Business Rules Management System.
CALL CENTERS -- TOUCHPOINT FOR CUSTOMER-CENTRICITY
The insurance industry faces a great number of challenges as it becomes
an integral part of the financial services marketplace. Insurers are challenged to make customers the center of their business instead of focusing on individual insurance products.
CASTEK/DOCUCORP ALLIANCE SPURRED BY SHARED CLIENTS
Drawing inspiration from the recognition that they have a number of insurance clients in common, Docucorp International and Castek have formed a marketing alliance.
HIAA Offers Fraud Program
HIAA training.
Open Doors to Growth
MetLife's institutional e-business portal strategy took a traditional success story into the Internet age.
R U Ready 4 IM?* (Translation: Are You Ready for Instant Messaging?)
Instant Message usage is exploding in the corporate environmentand is actually increasing productivity and improving service.
HIPAA Moves Humana To Revamp Process
Technology from Vitria helps Humana transform claims processes and meet HIPAA requirements at the same time.
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