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Web-Based Apps Simplify Employee Benefits Insurance trust automates employee benefits administration to realize increased accuracy, efficiency and savings.
MassMutual Leverages SAP for BPM Insurer re-engineers business processes and creates an enterprise standard for business administration.
’Chef’ Information Officer When not running the technology that supports commercial lines at The Hartford and executing her duties as a board member of IASA, Mary Francis, vice president of business insurance IT, is likely to be cooking.
MetLife’s Bozzo Takes Show on the Road Since arriving at MetLife two years ago, Steve Bozzo has been helping the carrier manage the infrastructure needed for the Internet age.
Turning Mandates into Strategy I&T's Executive Summit 2003 will address critical concerns such as transforming cost-of-doing-business matters into strategic opportunities.
IT Security: Room for Improvement Financial services companies could still do better, but the unique concerns of the industry will result in valuable lessons to share with other industries and government.
Improved Corporate Content Management New regulations and competitive pressures have insurers turning with renewed urgency to document technologies to manage corporate information.
Built for Speed Building from scratch makes start-up Arch Insurance a model of simplicity, flexibility and maneuverability.
Insurers Speak Up for VoIP Intrigued by the possibility of lower costs and greater flexibility, a number of insurance carriers are moving toward IP-enabling their traditional PBX systems.
What’s your Legacy plan? One thing's for sure: A monolithic approach won't work. Depending on the particular application and platform, insurers' legacy replacement/enhancement strategies vary widely according to the project specifics.
Staying Ahead of the Pack Russ Esposito, vice president and chief information officer, Vytra Health Plans
Second Time Around Is a Charm for Alfa Legato's ApplicationXtender suite helps Alfa Insurance improve its imaging system.
https://www.informationweek.com/ Obsolescent legacy system drives Equitable Life's switch to a high-functionality ActiveBatch job scheduling application.
Job-Loss Bill Proposed Over the next few years, financial services companies have the potential to save close to $30 billion by migrating approximately 500,000 jobs offshore.
Tech Not M&A Motivator Technology tends to be a consideration, not the driver, of carrier M&As.
AIG Opens Texas Data Center New York-based carrier intends to improve risk management picture.
Conferencing -- AnvaSoft, Inc. Internet tool that provides users of the Internet pager ICQ with new features.
Aetna Offers Solution to Suit The carrier's settlement with the ADA aims at communications clarity.
OneBeacon's Claims Contract As part of an effort to eliminate the need for manually entering first-notice-of-loss-data received from its independent agent force via fax, Boston-based OneBeacon Insurance Group has awarded a contract to EasyLink Services Corp.
Linux May Not Lead to Savings Free software doesn't necessarily lead to lower computing bills.
Summer Viruses Keep IT Security Busy The high cost of installing patches raises questions about the Microsoft platform.
Telephone Tag Considering how long it takes to accomplish much of anything in Congress, it was impressive how quickly our elected officials reacted last month to the legal back-and-forth regarding the national Do Not Call Registry.
Past Elite 8: Where Are They Now? Despite the challenges of adapting to new positions and responsibilities, former Elite 8 honorees make the most of 2003.
Not Routine: A Day in the Life of an Insurance CIO What really goes into the daily routine of an insurance CIO? I&T editor Anthony O'Donnell recently shadowed 2002 Elite 8 honoree Dennis Callahan, CIO of Guardian Life Insurance, through what Callahan calls a "not atypical" day.
UICI Builds Strategic Technology Framework Aiming to support an aggressive expansion of its youth insurance business, UICI Student Insurance has implemented a major data warehouse project that enables the delivery of mission critical information to company executives and serves as a foundation for technology renewal.
Chubb Takes Step Toward Uniformity Chubb Group of Insurance Companies has begun to provide its producers using an Applied Systems agency management system with real-time online policy inquiry for personal lines policies and loss reporting capabilities for most lines of business.
Siebel Increases Presence in EIM and Hosted CRM Markets Siebel Systems' recent acquisitions of UpShot Corp, a provider of Internet-based hosted CRM services, and enterprise incentive management provider Motiva, Inc. are part of the CRM giant's overall growth strategy.
Making Change Easy Since accepting change is the hardest thing for any organization, Joe Gauches strives to ease transition pains.
Navigating Competitive Direction To advance Highmark Life's strategic direction and position, CIO Matt Piroch constantly must adjust.
Scholten’s School of Collaboration The enactment of a federated IT governance model is producing sustainable results at The Principal Financial Group.
Consolidation Queen With experience in Lincoln's life and annuity units, Linda Fraley is well poised for the consolidation of those lines of business.
Allmerica’s IT Gets the Business Realignment of leadership, refocusing of sourcing priorities, and process improvement measures turn a passive IT organization into a source of competitive advantage.
See You On The Flip Side Providence Washington's Ed Leveille flips IT spending percentages to increase R&D funding.
Bragging Rights The leadership and technology vision of David Saul have helped Zurich North America become one of the largest P&C writers in the US.
Innovating For The Business Enterprise CTO Srinivas Koushik is driving Nationwide's technology to the competitive forefront.
The Wrong Stuff: Cautionary Tales of Insurance IT Successful technology executives are rightly celebrated for their positive contributions to the success of their companies. But what might be called their negative contributions-the ills they avoid-deserve attention too.
Above All: Leadership In an information-driven industry, the successful IT executive exercises a distinctive influence on his or her company, and bears a unique burden for that privilege.
Ahead of the Curve Although there's a lot of truth in the adage, "perception is reality," I tend to think the frequent, almost knee-jerk, slams of insurance IT organizations as backwards, stodgy, etc., are based on outdated assumptions.
Laggard Firms Face Liability on Do Not Call Yesterday's federal appeals court ruling on the Do Not Call Registry made suddenly real the possibility of penalties to financial services companies for failure to comply.
RBC TAPS WEB TECHNOLOGY TO ENABLE EXAM-FREE RISK ASSESSMENT Catalyzed by the desire to reach the lower-income customer segments that have tended to be overlooked by many life agents, RBC Insurance has created RBC ExpressTerm, a term life insurance product designed to be underwritten and bound online in as little as 15 minutes. Through a partnership with Quotesmith.com, ExpressTerm will be sold on Quotesmith's consumer Web site, Insure.com.
ANALYSIS FROM GOMEZ: CARRIERS ACCELERATE INTO SITE ENHANCEMENT FAST LANE Analysis of the Gomez Q3 2003 Internet Carrier Scorecard reveals an increased pace of site enhancements by many carriers, with more to come in the future, which could pose a stiff challenge to Progressive's continued dominance (eight consecutive number-one finishes).
ELITE 8 INSIGHTS: SUCCESSFUL CIOS BALANCE LIFE & WORK Becoming a successful CIO takes a lot of hard work and there are many challenges as an executive moves up the corporate ladder. But getting to the top IT spot is only half the battle -- staying there and continuing to be successful leader, while not burning out, can be just as difficult.
Successful CIOs Work Hard, But Know How To Delegate Past Elite 8 honorees discuss how they continue to produce results and remain successful, while building great teams and overcoming budget and time management hurdles.