’Chef’ Information Officer
When not running the technology that supports commercial lines at The Hartford and executing her duties as a board member of IASA, Mary Francis, vice president of business insurance IT, is likely to be cooking.
Turning Mandates into Strategy
I&T's Executive Summit 2003 will address critical concerns such as transforming cost-of-doing-business matters into strategic opportunities.
IT Security: Room for Improvement
Financial services companies could still do better, but the unique concerns of the industry will result in valuable lessons to share with other industries and government.
Built for Speed
Building from scratch makes start-up Arch Insurance a model of simplicity, flexibility and maneuverability.
Insurers Speak Up for VoIP
Intrigued by the possibility of lower costs and greater flexibility, a number of insurance carriers are moving toward IP-enabling their traditional PBX systems.
What’s your Legacy plan?
One thing's for sure: A monolithic approach won't work. Depending on the particular application and platform, insurers' legacy replacement/enhancement strategies vary widely according to the project specifics.
Job-Loss Bill Proposed
Over the next few years, financial services companies have the potential to save close to $30 billion by migrating approximately 500,000 jobs offshore.
OneBeacon's Claims Contract
As part of an effort to eliminate the need for manually entering first-notice-of-loss-data received from its independent agent force via fax, Boston-based OneBeacon Insurance Group has awarded a contract to EasyLink Services Corp.
Considering how long it takes to accomplish much of anything in Congress, it was impressive how quickly our elected officials reacted last month to the legal back-and-forth regarding the national Do Not Call Registry.
Not Routine: A Day in the Life of an Insurance CIO
What really goes into the daily routine of an insurance CIO? I&T editor Anthony O'Donnell recently shadowed 2002 Elite 8 honoree Dennis Callahan, CIO of Guardian Life Insurance, through what Callahan calls a "not atypical" day.
UICI Builds Strategic Technology Framework
Aiming to support an aggressive expansion of its youth insurance business, UICI Student Insurance has implemented a major data warehouse project that enables the delivery of mission critical information to company executives and serves as a foundation for technology renewal.
Chubb Takes Step Toward Uniformity
Chubb Group of Insurance Companies has begun to provide its producers using an Applied Systems agency management system with real-time online policy inquiry for personal lines policies and loss reporting capabilities for most lines of business.
Making Change Easy
Since accepting change is the hardest thing for any organization, Joe Gauches strives to ease transition pains.
With experience in Lincoln's life and annuity units, Linda Fraley is well poised for the consolidation of those lines of business.
Allmerica’s IT Gets the Business
Realignment of leadership, refocusing of sourcing priorities, and process improvement measures turn a passive IT organization into a source of competitive advantage.
The leadership and technology vision of David Saul have helped Zurich North America become one of the largest P&C writers in the US.
The Wrong Stuff: Cautionary Tales of Insurance IT
Successful technology executives are rightly celebrated for their positive contributions to the success of their companies. But what might be called their negative contributions-the ills they avoid-deserve attention too.
Above All: Leadership
In an information-driven industry, the successful IT executive exercises a distinctive influence on his or her company, and bears a unique burden for that privilege.
Ahead of the Curve
Although there's a lot of truth in the adage, "perception is reality," I tend to think the frequent, almost knee-jerk, slams of insurance IT organizations as backwards, stodgy, etc., are based on outdated assumptions.
Laggard Firms Face Liability on Do Not Call
Yesterday's federal appeals court ruling on the Do Not Call Registry made suddenly real the possibility of penalties to financial services companies for failure to comply.
RBC TAPS WEB TECHNOLOGY TO ENABLE EXAM-FREE RISK ASSESSMENT
Catalyzed by the desire to reach the lower-income customer segments that have tended to be overlooked by many life agents, RBC Insurance has created RBC ExpressTerm, a term life insurance product designed to be underwritten and bound online in as little as 15 minutes. Through a partnership with Quotesmith.com, ExpressTerm will be sold on Quotesmith's consumer Web site, Insure.com.
ELITE 8 INSIGHTS: SUCCESSFUL CIOS BALANCE LIFE & WORK
Becoming a successful CIO takes a lot of hard work and there are many challenges as an executive moves up the corporate ladder. But getting to the top IT spot is only half the battle -- staying there and continuing to be successful leader, while not burning out, can be just as difficult.