Insurance firms can decrease the total time and effort required of a user seeking an accurate online quote by formalizing a process of asking a few basic questions up front.
Akhil Tripathi's technology leadership credits include stints as EVP and IT executive for the Fusura eAgency - an Internet exchange that he helped start for AIG (New York) - and managing director of Marsh Affinity and Private Client Services, a division of Marsh & McLennan (New York).
Downloading With Ease
Merchants Insurance Group (Buffalo, N.Y.; $154 million direct written premium) will deploy Houston-based Connective Technologies Inc.'s (CTI) TEAM-UP Download to provide its independent insurance agent network with platform-independent downloading capabilities.
Medical management services provider Premier Healthcare Exchange (PHX; Summit, N.J.) has teamed with CareVu Corp.
Sales force automation and enterprise incentive compensation systems not only help make insurers' sales efforts more productive, they also improve customer service, customer retention and compliance.
Bankers Life seeks to grow business by offering a new Web portal as a single point of information access to its captive agent sales force.
You’ve Got (potentially dangerous) Mail
Growing external e-mail threats and an evolving compliance and legal liability environment are forcing financial services firms to reevaluate their state of preparedness.
On the Move
Insurers increasingly are turning to mobile technologies to improve the productivity of their field forces, and they're improving their bottom lines along the way.
Mike Natan, CIO, OneBeacon Insurance Group- When Mike Natan took over as CIO of Boston-based OneBeacon in 2001, the struggling P&C insurer had just been acquired by White Mountains Insurance Group (Hamilton, Bermuda).
Whose Side Are You On?
Brokers are being pressured to provide more transparency into pricing and unbundle services, creating an opportunity for insurers to target buyers directly.
Apogee Helps Merastar Transform
Merastar, a Chattanooga, Tenn.-based marketer of personal auto and homeowners insurance, saw a transformational opportunity in Steel Card's Web-based Apogee point-of-sale and policy administration solution.
Trimming Online Quote Forms
In order to return an accurate and actionable quote, many questions must be asked of the customer, but carriers must also present them in ways not overwhelming to the user.