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FIREMAN'S FUND'S MCCARTER TO HEAD EPOLICY'S PROFESSIONAL SERVICES ORGANIZATION Leaving his positions as CIO of Fireman's Fund Insurance Co. and regional CIO, Allianz of North America Billy McCarter has joined ePolicy Solutions as client engagement executive.
LIFE INSURERS' EXTRANETS FOR AGENTS MISS THE MARK In this age where measuring IT success and returns on IT investment is a priority, most life insurance carriers do not measure traffic, ROI or even know how many agents are actually using their agent extranets, according to a report from Forester Research.
ATLANTIC MUTUAL PICKS INSBRIDGE FOR PERSONAL LINES RATING In a deal that is intended to improve Atlantic Mutual Companies' personal lines rating engine business-user experience, the carrier has awarded a contract to InsBridge for use of its RateManager Suite and Rate Loading Services.
GETTING ROI ON BUSINESS INTELLIGENCE INITIATIVES Regulatory requirements, competitive pressures and customer service imperatives are driving a growing number of insurers to formalize strategies and technology initiatives to achieve a higher level of business intelligence.
CRM BRIEFS --> Equarius is named by Microsoft Business Solutions; --> Eloqua Corp. and salesforce.com are partnering; --> Palmware announces the release of XS-CRM for Nokia 9200 Communicator Series and Siebel 7.5...
DELIVERY STRATEGIES BRIEFS --> Public Access Insurance will provide 7-Eleven with automobile-related insurance services; --> ACORD forms the ACORD Agents Resource Group; --> CT Insurance Services launches CE Central...
Nationwide Hires New CAT Head Kevin George, formerly from USAA, takes over as CAT director for Nationwide Insurance.
Scholten Will Lead The Principal's IT 20-year veteran of The Principal takes over as IT head.
Executive News Recent comings and goings in the insurance industry.
Optimize IT Investments in 2003 It makes sense to conduct a technology inventory and form a "buy/hold/sell" strategy.
Moving Toward Paperless Claims Indiana Farm Bureau's field appraisers blaze a trail to wireless with ADP software and Panasonic hardware suite.
Opportunity Knocks Insurers can find ROI in using technology to drive manual processing out of claims activity, as well as streamline workflow and communications.
Drilling Down in Oklahoma Oklahoma Farm Bureau uses centralized data warehouse and analysis tools to give business users "drill-down" capability into financial data.
Responding to the Triple Whammy Insurance companies will enhance their financial systems to gain competitive advantage over competitors that do not.
Fireman’s Saves Agents Insurer selects ePolicy Solutions' Web-based RightRisk policy management system to gain efficiency in every stage of the underwriting process.
Doing More with Less Although some insurers are delaying major policy management spending until 2004, to stay competitive now carriers must take measured steps toward efficiency.
Proceed with Caution Demands for ROI and modest budget increases lead to targeted spending on core insurance application areas: claims, policy administration and financial systems.
Carriers Mobilize CAT Teams for Lili P&C insurers are looking to add wireless and broadband connectivity to response teams.
Cyber News Standard Insurance implemented Participant Data Mangement (PDM); Prudential Financial's Group Insurance business unit has launched an Online Documents Center; Jefferson Pilot Financial introduced Gateway to Wealth...
CRM -- SIEBEL SYSTEMS This month's hot technology product for CRM; Siebel Systems' Siebel eBusiness Applicatons version 7.5.
Innovation Group Reorganizes UK-based insurance systems vendor trims staff.
E-CRM -- ANTARES MGMT. SOLUTIONS This month's hot new technology product.
High Tech Requires High Touch Initial users of Humana's SmartSuite needed some hand holding.
ALLIANCES AND PARTNERSHIPS eAgency entered into an agreement with Research In Motion, Ltd.; Mayfare Software Solutions has signed a services agreement with Welland Company; Info-One will incorporate Blue Frog Solutions' ADMServer XML data exchange technology...
Manulife USA Ups CSC Pact Manulife USA awards outsourcing contract to CSC.
New Contracts Sun Life Assurance Co. of Canada has selected Worldinsure's new business processing platform; AXIS Specialty Ltd. purchased licences of Systems Union's SunSystems software solution; Guardian Life Insurance Co. signed an outsourcing agreement with Covansys...
The Changing Face of Consulting What's in a name? Rebranding and consolidation continue as consulting firms adjust to the changing demands of insurance industry.
Healthy Skepticism This month's editorial about health insurance by Katherine Burger, Editorial Director.
INSURERS MUST BALANCE CUSTOMER SERVICE AND ROI The technology and consumer-experience intersection is happening in all industries and if the insurance industry doesn't find a way to deal with it, the industry will look bad" when compared to others that do, warned John Ounjian, senior vice president and CIO at Blue Cross Blue Shield of Minnesota.
OUTSOURCING NECESSARY FOR SURVIVAL The cost savings associated with outsourcing are no longer simply enablers of competitive advantage, but necessary for the survival of an insurer's IT organization.
IT EXECS MUST GO BEYOND ROI TO REGAIN CREDIBILITY Calculating and measuring technology return-on-investment is not strictly a science or an art, but rather "a bit of both," according to James K. Watson Jr., CEO of Doculabs, Inc.
CRM BRIEFS --> The Hartford Financial Services Group launches www.mb.thehartford.com; --> Molecular introduces a Web-based online insurance quote-generation and policy-binding solution; --> Farmers New World Life Insurance Co. receives the DALBAR seal of excellence...
Delivery Strategies Briefs --> Apogee is launched by Steel Card; --> Horizon Blue Cross Blue Shield of New Jersey selects Pfizer Health Solutions' ASCERTAIN software; --> Strategic Insurance Software launches version 6.0 of SEMCI PARTNER...