USAA CHANGE; CIGNA EXEC; JARAMILLO PROMOTED; EPOLICY VP; HARTFORD P&C EVP
Product & Services Showcase
Business Intelligence - Thazar; Admin Systems - Fiserv; Cluster Service - NSI Software Inc.; Product Management - Duck Creek; Investment Mgmt. - Alphai; Rules Engine - Health Management Online; Remote Diagnostics - Panasonic; CAT Management- EQECAT; Scanner - Fujitsu;
Smart Payment Options
Card payments promise to increase consumer convenience and streamline transaction processing, but for insurers, they represent a new business - with new technology challenges.
Beginning At the End
For private health insurance to survive, the industry must rebuild its operating model, starting with the consumer, says Michael Battaglia, Chief Consumer Officer, Humana.
EMR Initiative: BCBSMA Steals a March
One Massachusetts community is going find out if electronic medical records really can deliver revolutionary improvements in the quality and cost of healthcare.
Health Insurance Transformation
In order to maintain its own fiscal health, the health insurance industry must build the technology and processes needed to meet consumerism's demands.
Hey! Where ’Ya Going?
In regard to rate quote, application and mission-critical process abandoners, the most frequent question is: Why are so many users leaving after the first page of the process?
Improving IT Management Practices: Level Setting With CMM?
Thirty-five percent of insurance companies recently publicized their commitments to CMM, the Capability Maturity Model, which is a set of maturity and capability standards maintained by the Software Engineering Institute (SEI) at Carnegie-Mellon University.
Investing for the Future
Not burdened by legacy baggage, Vittorio Severino, Hartford Life's CIO and SVP, can spend his energy on emerging technologies.
Westhill Answers The Call
Motorcycle insurer archives call center activity with ASC solution to boost training capabilities and resolve disputes.
Enterprise Decision Manager
Fair Isaac launched Enterprise Decision Manager, which the vendor says is the first software that combines predictive analytics, business rules and business-user control into a single platform for enterprise decision management.
Alliances & Partnerships
RENTAL CARS; HDM TEAMS WITH TAWPI; FNF ACQUIRES GEOTRAC; FACETIME EXPANDS; CYBERGUARD/INTEL DEAL
Esurance Goes Paperless
To make its claims operation paperless, San Francisco-based Esurance ($116 million in premium) licensed Optical Image Technology's (OIT; State College, Pa.) DocFinity Suite of products.
LUMENOS/EMPIRE DEAL; MANULIFE IMPROVEMENTS; TRAVEL INSURANCE; EZCHECK, RDM TEAM
PRESERVER/AGO DEAL; MERRILL PICKS LIS; HIGHMARK TAPS CMSI; CYBERSETTLE/CNA; ALLENBROOK/PHOENIX; SOLCORP WIN
November Elections Offer Mixed Bag
A Democratic victory is more likely than a GOP win to result in a need for greater investment in technology related to privacy and security concerns.
Too Close to Home
There has been an ongoing, long-term struggle within the insurance industry against cultures, business/management structures and mind-sets that resist change, cooperation and new perspectives.
Pilgrim’s Progress: A Long-Term View of Insurance Automation, Part I
TowerGroup's Jamie Bisker asks: What impact has more than 40 years of information processing automation had on the insurance industry? One might expect significant levels of success in such a time, but simply automating existing procedures will generate some improvements, but not necessarily optimal results.
Desperately Seeking SEMCI
Does SEMCI equate to being easy to do business with? It may to some agents, but hidden costs and patterns of agent behavior cast doubt on SEMCI's status as the Holy Grail to winning agent loyalty.