My Top 4 Topics for 2012
Every once in a while, we journalists are lucky enough to cultivate passion for a subject that our audience wants to read about. Following are some items I heard discussed throughout the industry in 2011 that I'm excited to revisit in 2012.
Cigna Tech Exec John Defeo Drives Infrastructure Transformation
Supporting Cigna's new "individual-centric" business strategy, Defeo's organization's transformation program will reinforce infrastructure supporting customer-facing applications, deploy private cloud technology, reengineer core processes and recast the insurer's global network.
Can Regulation Kick-Start Insurance Innovation?
Usage-based insurance in the UK was thought to be a failed experiment until a ban on gender-based underwriting revived interest. How else can insurers use regulation to spur new technology initiatives?
5 Steps to a Single Customer View
While there are many benefits to creating a single customer view, several barriers exist in today’s business environment. Insurers need to employ techniques that improve the ability to merge and remove duplicates.
Progressive Ponders Portal Password Problem
As the debate whether agent portals or agency management systems are the most convenient way for agents to write business rages, Progressive's Jim DeVito discusses how he's working on a related issue: the alphabet soup of portal passwords.
Do Agents Really Prefer Portals?
Novarica research we blogged yesterday indicates that agents prefer using carrier portals to their own agency management systems. But we received dissenting opinions immediately.
Gain Big Savings from Big Vendors
As insurers undertake much-needed modernization efforts, they must optimize investments in their largest vendors to avoid the pitfalls of overspending.
Accenture's Insurance Technology Trends for 2012, Part II
John Del Santo, managing director of Accenture's global insurance practice discusses four technology trends for 2012: "reflexive" IT security, a risk-based approach to data privacy, social media platforms to drive customer interaction, and a focus on user experience.
Accenture's Insurance Technology Trends for 2012, Part I
John Del Santo, managing director of Accenture's global insurance practice discusses four of eight technology trends for 2012: data as a platform, analytics for insight and efficiency, cloud computing for adding value, and service-centric rather than server-centric architecture.
4 Ways to Ruin the Insurance Customer Experience
Carriers talk a good game about customer experience, yet a great insurance customer experience remains elusive. But there's no need to suffer through trial and error. Here are the four most important mistakes carriers must avoid in order to keep their customers happy.