Making Wireless Work: Fidelity Exec Advocates Enhanced Functionality
The reason wireless has not taken off is that we have not made it easy to do, Joseph G. Ferra, chief wireless officer,
Fidelity Investments, told Financial Technology Expo & Conference attendees. However, according to Ferra, aggressive financial services companies are well placed to take advantage of wireless opportunities.
When and Where STP Will Reach Insurance? FTCE Panel Debates Strategies
With insurance carriers focusing more and more on reducing costs and improving efficiencies, many are turning towards end-to-end processing. However, as a panel of industry executives pointed out at this week's Financial Technology Conference & Expo, straight-through processing (STP) in insurance is no slam dunk.
Fireman's Fund selects technology from Bottomline Technologies to help in the development of a fully automated electronic premium collections process; Irish Life standardizes on Siebel eInsurance; LOMA launches the Customer Service Institute (CSI), a collection of courses, seminars, surveys and hiring tools related to customer service.
InSystems launches InSystems Group Service, an e-business portal enabling group insurance carriers to provide self-service capabilities to plan sponsors, plan members and broker/TPAs; Allstate Bank deploys components of Sanchez Computer Associates' e-Profile outsourced solution; a new partnership with AnnuityNet enables the annuities operation of Lincoln Financial Group to offer online sales and service capabilities to its distribution partners.
A Place at the Table
Challenging times bring technology executives greater influenceand heavier responsibilities.
New Zurich Life Exec To Focus on Agent E-Business
Zurich Life has named Michael Sladek as director of field Technology services for e-business. He will focus on
developing and implementing field technology initiatives designed to enhance Zurich's distribution channels.
BCE Emergis, Principal Collaborate on E-Premium Solution
BCE Emergis is debuting new "order-to-pay" electronic transaction
technology through a contract with The Principal Financial Group. The five-year, multi-million dollar contract will provide The Principal's group life and health business the capability to present corporate customers with electronic premium statements derived from their current enrollment databases.
Insurers Bank on Brand; Is It Enough?
A number of banks have experienced a fair degree of success
extending customer relationships though the sale of insurance
products. Until very recently, however, few insurance companies
have followed suit, despite the more flexible regulatory environment.
By Greg Davies, Senior Analyst/Insurance, Gomez
OpenFLEX Offers Free P&C Technology To Aid Aon & Marsh Victims
In order to help the families of employees of Aon and Marsh & McLennan who lost family members during the Sept. 11 attacks, OpenFLEX, Inc., will provide an AIMS-I system to
each of the first five insurers that donates $50,000 or more to aid in the relief for the families that lost loved ones. OpenFLEX will match that amount up to $50,000 per system.
CDS/EQECAT Alliance Targets Underwriters
An alliance has been announced between CDS Business Mapping,
provider of RiskMeter.com, a Web-based online property lookup
source for underwriters, and EQECAT, a catastrophe risk management software provider.
Risk Management Tools Get More Attention
In the wake of the attacks on the World Trade Center and Pentagon, airlines and others entrusted with people's lives
are likely to adopt some of the risk management techniques employed by financial institutions, experts say.
Onyx Software will support the Microsoft Pocket PC 2002 platform with its suite of mobile CRM solutions; PeopleSoft will release a new framework for financial services for the development of "pure Internet CRM" solutions; Edify Corp. forms the Natural Language Solutions Group.
CNA has launches new capabilities on its CNA Central Web site; Lincoln Re Risk Management Services (will provide quotes on group health employer stop loss insurance through Internet-based subscription service QuoteLab; New York Life Investment Management launches three new Web sites.
Cross Selling Starts With The CRM System
By: Steven Marlin, Executive Editor, Bank Systems & Technology, Cristina McEachern, Senior
Associate Editor, Wall Street & Technology, Anthony O'Donnell, Senior Associate Editor, Insurance &
Self-Service with Online "vRep"
Interactive Web bot created in CEO's image gives personalized answers to health insurer's brokers, providers, and corporate and individual clients.
Insurers Begin Recovery Immediately
After the World Trade Center attack, insurers deal with shock and grief, while emergency disaster plans kick in and IT operations are restored.