Analysis from Gomez: Brokerage Firms Take Stock of Insurance Products
Given extended market volatility--and lingering uncertainty stemming from the events of September 11 and the Enron
debacle--investment firms, as well as their affiliated financial advisors, must reevaluate the role insurance/protection products play in providing financial security for their customers.
DELIVERY STRATEGIES BRIEFS
Wireless sales force automation provider eAgency Systems enters
into an agreement with mobile communications player Research In
Motion, providing for the joint marketing of the eAgency solution to connect insurance professionals to corporate databases via RIM Blackberry handhelds; a Virtual Sales Office has been deployed for Humana by NetStudy; SwissRe contracts to use eReinsure.com's online platform for reinsurance negotiation.
Strong leadership, strategic vision and effective metrics are the keys to successful CRM deployment, according to a study from DMR Consulting; Oncontact Software Corp. integrates its Client Management Software with Artisoft, Inc.'s (Cambridge, MA) TeleVantage phone system; Microsoft will launch a CRM application suite built using its .NET technology.
WellPoint Health Networks chooses
Affiliated Network Services for dental claims processing; Farmers
Insurance Group of Companies will provide agents and district managers with Dell PCs; Delta Dental of
Missouri selects Claimsnet.com ; The Principal Financial Group chooses Mercator for enterprise-wide integration
DELIVERY STRATEGIES BRIEFS
Republic Mortgage Insurance Co. makes mortgage insurance products available on eMagic; UnumProvident's Internet Billing service registered 1,000th customer; The International Association of Webmasters and Designers awards 2002 Golden Web Award to www.MedMutual.com...
Quest Software releases Quest Central for Oracle; FinanCenter launches
e-Merchandising System (EMS);
UpShot Corp. releases UpShot XE subscription service...
Reaping Returns On E-Payments
Insurersand customersare starting to embrace the benefits of electronic transaction services such as statement and bill presentment.
Disaster Recovery Planning: Sadder But Wiser
Even believers in Murphy's Law could not have foreseen the challenges September 11 heaped on disaster recovery plans. But in the months after the attacks, insurance companies have been enhancing disaster recovery to prepare for the unforeseenand the unimaginable.
CIGNA Speeds Approval Requests
Behavioral Health subsidiary uses The Haley Enterprise Authorete and CIA Server to let therapists submit session requests quickly.
Businesses fail to learn from failed business ventures of the past, editorial by Kathy Burger, Editorial Director.