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Uncovering Crooked Claims
Finding fraudulent claims can be challenging. But with the use of rules-based analysis, data mining and predictive modeling, insurers are waging a war on scam artists.
Acquiring Automation
American Capitol Insurance has completed the consolidation of the disparate administration systems it inherited from eight acquisitions in the '90s.
Workflow First, Technology Second
Neal Ruffalo, Vice President of Enterprise Technology, ACUITY Sheboygan, Wis.-based ACUITY's ($1.4 billion in assets) technology strategy is to make doing business easier for its 10,000 independent agents and customer service representatives. But Neal Ruffalo, vice president of enterprise technology for the regional carrier, which has P&C and commercial lines of business, believes that placing fancy technology in front of inefficient workflows is putting the cart before the horse. Instead, R
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