Content tagged with Channels posted in September 2014
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Novarica: 40% of Insurers Planning Policy Revamp in 2015
Insurance technology spending overall is tracking with premium growth, reports the analyst firm�s annual survey.
Guardian Life Broadens Social Reach
Financial representatives leverage content, compliance, and retention software to build relationships and grow business on social media.
Mobile Hot, Cloud Not in Financial Services
A survey conducted by the Harvard Business Review in conjunction with Verizon looked at technology trends in various industries.
The Modern Water Cooler: Platforms for Customer Care & Retention
The water cooler chat that created closer connection to what was going on with our company's customers in the past is not practical in today's increasingly mobile work environment.
Insurers Must Cultivate Relationships With Millenials: J.D. Power
Online user experience is crucial in being attractive to the burgeoning Generation Y customer segment.
The Multi-Channel, Multi-Device Dilemma
How can insurers provide customers with channel interaction choices without sacrificing service excellence?
Fight Insurance Price Sensitivity With Social Interactions
Some insurers are shifting to a focus on the quality of the customers and their longer-term spending power.
SaaS Helps Ohio National Improve Agent Experience
The insurer sought an ACORD-compliant, XML-based approach to achieve straight-through processing.
The Keys to Modernization: An Insurance-Focused Approach
Modernization involves more than replacing a core application. It also requires insurers to address cloud, analytics, mobility, and social media.
The Mobile Customer of the Future
Insurers must use smartphones and tablets for voice communication, geographic information, and -- soon -- payment.
Will Apple Legitimize Mobile Payments?
The company announced its new mobile payments system, Apple Pay.
Insurance: Ahead or Behind in Analytics?
Is the industry behind the curve, needing to learn lessons from outside the industry and catch up? Or are insurers actually on the vanguard of this new movement?
Agents & Brokers: Evolution, Not Disintermediation
Effective producer support requires insurers to help agents and brokers develop business and grow -- by providing resources that will help producers succeed.
Insurers All In on Cloud
More and bigger insurance companies are turning to the cloud in some form for major IT projects.
How Recruiters Are Luring Away Your Best Employees
Recruiters are using social media and constant contact to understand what candidates need. Insurers seeking to recruit and retain top talent should pay heed.
Humana's LeClaire: The Quantifiable CIO
Humana CIO Brian LeClaire loves his Fitbit at home -- and leans heavily on mobile, social, cloud, and analytics at work.
What Comes First: Core Modernization or Innovation?
Insurers should expect more from new core systems than process improvement, says SMA’s Karen Furtado. How can they activate innovation in core systems?
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