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News & Commentary
Content tagged with Channels posted in October 2014
Becoming Customer-Centric, Not Product-Centric
Commentary  |  10/30/2014  | 
New technology can ensure that your customers get the products they require, rather than being force-fit into a product option thatís not right for them.
J.D. Power: Insurers Improve Customer Interaction in Claims
News  |  10/27/2014  | 
The market research organization's latest Auto Claims Satisfaction Study says customer-centric strategies are raising insurers' stature.
Big Data: Helping Acquire Policyholders
Commentary  |  10/24/2014  | 
By combining first-party, third-party, and proprietary data, insurers are given the best possible view of a prospect.
The Need for an Intelligent Quote Engine in Life Insurance
Commentary  |  10/21/2014  | 
An innovative and effective quote engine, backed by the insight of distinguished experts, may enable more people to buy life insurance.
New York Life Boosts Social Savvy
News  |  10/17/2014  | 
The adoption of new technologies addresses challenges in customer engagement and business growth.
HealthCare.gov: Lessons From Continuous Software Delivery
News  |  10/14/2014  | 
A tight cycle of development, design, and testing is the best way to keep a big project (even a supposedly Agile one) from blowing up.
To Leverage Data, IT Must First Understand Its Purpose
Commentary  |  10/8/2014  | 
Insurers that understand and manage their data better are the companies that will compete and thrive in the world market.
HCSC Mobile App Aims to De-Stress
News  |  10/8/2014  | 
"Centered" takes a holistic approach to stress management by combining the benefits of physical exercise and meditation.
Walmart Adds Health to Insurance Push
News  |  10/6/2014  | 
The retailer has expanded its agency relationship to include health insurance quotes.
Digital Business Side Effect: Income Disparity
News  |  10/6/2014  | 
At Gartner Symposium, MIT's Erik Brynjolfsson praises tech advancements such as self-driving cars, but says the real challenge is to make the digital economy translate into wider prosperity.
Losing Policyholders? The Solution is Ridiculous
News  |  10/3/2014  | 
Insurers must do a better job of acting on voice of the customer data to identify problems in the customer experience, KPMG says.
How CIOs Can Help CMOs Take Technology Leadership
News  |  10/2/2014  | 
From the InformationWeek Leadership Conference at Interop: Business units won't wait, so you may as well help them do things right.


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