Content tagged with Channels posted in October 2014
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Becoming Customer-Centric, Not Product-Centric
New technology can ensure that your customers get the products they require, rather than being force-fit into a product option that�s not right for them.
J.D. Power: Insurers Improve Customer Interaction in Claims
The market research organization's latest Auto Claims Satisfaction Study says customer-centric strategies are raising insurers' stature.
Big Data: Helping Acquire Policyholders
By combining first-party, third-party, and proprietary data, insurers are given the best possible view of a prospect.
The Need for an Intelligent Quote Engine in Life Insurance
An innovative and effective quote engine, backed by the insight of distinguished experts, may enable more people to buy life insurance.
New York Life Boosts Social Savvy
The adoption of new technologies addresses challenges in customer engagement and business growth.
HealthCare.gov: Lessons From Continuous Software Delivery
A tight cycle of development, design, and testing is the best way to keep a big project (even a supposedly Agile one) from blowing up.
To Leverage Data, IT Must First Understand Its Purpose
Insurers that understand and manage their data better are the companies that will compete and thrive in the world market.
HCSC Mobile App Aims to De-Stress
"Centered" takes a holistic approach to stress management by combining the benefits of physical exercise and meditation.
Walmart Adds Health to Insurance Push
The retailer has expanded its agency relationship to include health insurance quotes.
Digital Business Side Effect: Income Disparity
At Gartner Symposium, MIT's Erik Brynjolfsson praises tech advancements such as self-driving cars, but says the real challenge is to make the digital economy translate into wider prosperity.
Losing Policyholders? The Solution is Ridiculous
Insurers must do a better job of acting on voice of the customer data to identify problems in the customer experience, KPMG says.
How CIOs Can Help CMOs Take Technology Leadership
From the InformationWeek Leadership Conference at Interop: Business units won't wait, so you may as well help them do things right.
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