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E-Business Strategy Boosts Retention
The Principal Financial Group wins the 2003 Internet Innovator's Award (sponsored by InSystems, I&T and Celent) for use of online forms presentation and e-signatures in its IRA Online Rollover process.
Playing by the Rules
Business rules technology can help simplify workflow, improve quality assurance and speed the new business approval process. But business/IT alignment is critical to success.
Serving Those Who Serve
On the record with Stephen E. Yates, president, USAA Information Technology Co.
NC FARM BUREAU TO INSTALL BPM TECH FROM CLEAR TECHNOLOGY
North Carolina Farm Bureau Mutual Insurance Co. will use a business process management application from Clear Technology to automate manual processes in its policy processing center.
PRINCIPAL WINS 2003 INSURANCE INNOVATORS AWARD; SAFECO, VSP NAMED RUNNERS UP
Creating strong, ongoing and dynamic customer relationshipsand using those relationships to grow
the businesshas been an elusive goal for many insurers.
ISO's Buy May Signal Shift
Acquisition of policy admin vendor AscendantOne broadens ISO's focus.
Legacy Contributes to Leakage
$13.7 billion of premium revenue was forgone by insurers in 2002.
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