Katrina Spurs Companies To Initiate IT Backup Plans
Some 18 companies are using SunGard's Availability Services and more than 120 customers have put the company on notice that they might have to use SunGard facilities to relocate employees, call centers, and computers.
Customer-Focused Technology: Where’s the Return?
Based on the results of a number of recent, unrelated research studies, it appears that the business community -- including insurance companies -- finally is going beyond the rhetoric about providing quality and tailored customer service.
Customer Information system: Keystone of Successful CRM
Insurers have traditionally struggled with the implementation of major CRM systems because of the incompatibility of disparate legacy systems. However, leading-edge insurers are now turning to new CRM systems that quickly and easily integrate with numerous legacy systems.
Health Insurers’ Vendor-Buying Bender
In much of the insurance industry, the recent fashion among carriers has been to divest themselves of operational units whose output is not in line with an increasingly narrowly defined "core competency." But in the high-transaction volume business of health insurance, where many carriers offer business process outsourcing to other insurers, the vogue is to beef up a company's core competency by acquiring technology vendors.
UnumProvident Launches Next-Gen Enrollment Platform
Supplemental benefits carrier UnumProvident has begun rollout of Plane.biz, its next-generation, Web-based application that provides a common platform for enrollment for all of the work-site marketer's products and enrollment strategies.
The Compliance Challenge
To meet the increasing challenges of regulation, insurers' compliance departments must partner with IT to centralize efforts, deploy automation technologies and institute controls.
Building an Identity
Gabor Insurance relies on automation to sustain its competitive advantage - knowing when to build systems in-house.
Best Line Of Defense
Insurers are under immense pressure to keep their customers' identities safe. A dynamic, layered approach to security technology may provide the strongest protection.
Journey to Service-Oriented Architecture
Competitive differentiation in the insurance industry is like a sailboat race, according to Fred Matteson, CIO of Fireman's Fund Insurance Co. - in a given boat race, all the competitors will be in the same design class, meaning everybody has the same type of boat, the same sails and the same number of crew members.
Partnering for Success
Tricia Trebino, CIO, Tufts Health Plan A quick visit to Tufts Health Plan's Web site - www.tuftshealth.com - and you can see that the Waltham, Mass.-based healthcare plan with $2.3 billion in revenue is busily forging partnerships to provide ever-greater services and products to its members, employers, brokers and providers.
Perceptive Software's ImageNow solution helps Montana Municipal Insurance Authority reduce paper and increase efficiency.
Built to Last
New, rugged ThinkPad laptops withstand the rigors of the road and provide more uptime for Monumental Life Insurance agents.
CIOs Get Respect
The perception of CIOs is evolving from managers of back-office systems to executives with knowledge of business processes.
Where the Dollars Are Going
Insurance IT spending will focus on technologies that foster interoperability across the enterprise, TowerGroup predicts.
Hurricane Dennis causes early debut of new catastrophe management resources and underscores the need for increasingly accurate storm modeling.
Beacon Selects PCMS Atlas System
Beacon Insurance Group has selected Property & Casualty Management Systems' Atlas policy, claim and billing administration system to support the carrier's strategic transformation from a one-segment, one-state company to a more diverse, regionally oriented carrier.
Horizon Implements e-Prescription Apps
IVANS helps carrier implement Allscripts Healthcare Solutions application as part of a larger effort to encourage technology competence among physicians.