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Moving Target This month's editorial on measuring internal success by Katherine Burger, Editorial Director.
TRAVELERS INITIATES INTEGRATION DEAL WITH RACKLEY As a result of its focus on improving the ease with which its independent agents do business, Travelers Property Casualty has formed an integration relationship with Rackley Systems.
WEB SERVICES PROJECTS NEED SOUND TECHNOLOGY FOUNDATION With all of the hype surrounding Web services, insurance executives could easily be led to believe that the technology will solve all their customer service, compatibility and systems integration problems.
LEVERAGING CUSTOMER DATA TO IMPROVE BUSINESS PERFORMANCE The Baby Boom Generation is the largest wave of self-reliant investors to enter the retirement period since the shift to predominance of defined contribution plans. For insurers, the demographic composition of the customer base is likely to be the least controllable factor in the coming years.
PROJECT DISCIPLINE YIELDS RESULTS AT AXA FINANCIAL At AXA Financial, any significant project proposal requires a trip by the IT and business sponsors to a governance committee consisting of the company's CEO, the heads of service and distribution, the CIO and the corporate CFO.
CARRIERS’ ONLINE EFFORTS FOCUSED ON AUTO SECTOR, E-SERVICING Insurance carriers are making their Web offerings more conducive to conducting auto-related business while, extending self-service capabilities to retain more online-savvy policyholders, according to Gomez, Inc.'s latest Scorecard research.
CRM BRIEFS --> Financial Profiles and Axonom are partnering; --> Still River Retirement Planning Software releases three needs-based retirement income calculators; --> AAA Life Insurance licenses Genelco LifeView...
DELIVERY STRATEGIES BRIEFS --> Docucorp International signs agreement with Century Insurance Group; --> Pacific Life puts its proprietary Navigator illustration system online; --> Ohio Casualty Group will make policy loss run reports available through IVANS Transformation Station for independent agents...
SLOW ECONOMY FORCES SHERWOOD INT'L TO STREAMLINE TOP MANAGEMENT Sherwood International, after the slowing economy resulted in slower-than-expected growth, has eliminated regional senior manager positions in an effort to shorten decision-making cycles and devote more resources to research and development.
VSP IMPLEMENTS ILOG RULES SYSTEM TO IMPROVE CLAIMS PROCESS Seeking to build a high degree of agility into its new claims system, Vision Service Plan has implemented ILOG's Business Rules Management System.
CALL CENTERS -- TOUCHPOINT FOR CUSTOMER-CENTRICITY The insurance industry faces a great number of challenges as it becomes an integral part of the financial services marketplace. Insurers are challenged to make customers the center of their business instead of focusing on individual insurance products.
CASTEK/DOCUCORP ALLIANCE SPURRED BY SHARED CLIENTS Drawing inspiration from the recognition that they have a number of insurance clients in common, Docucorp International and Castek have formed a marketing alliance.
WHO ARE THE INTERNET INNOVATORS IN INSURANCE? Competition is underway for the 2nd Annual Insurance Innovators Awardcreated to recognize the use of Internet technologies to improve business relationships in the insurance industry.
CRM BRIEFS --> Clear Technologies releases a new module for its C2 CRM system; --> Adia Information Management Corp. launches ManagePoint...
DELIVERY STRATEGIES BRIEFS --> Michigan Millers Mutual Insurance contracts with Duck Creek Technologies; --> New York Life selects Digital Impact; --> PilotFish Technology releases enhanced version of the PilotFish XMLife Communications Suite (XCS) Release 2...
HIAA Offers Fraud Program HIAA training.
Executive News Executive moves and promotions within the industry.
Nationwide's Cannon Now Infrastructure CIO Nationwide promotes Cannon.
Product & Services Showcase New products and services from Protiviti, Instranet, and more...
Help Is Available for Challenged CIOs Top technology executives will need to improve skills to navigate through rough waters, but for those feeling in over their heads, guidance is available.
CRM: Fighting for CIOs’ Attention Whether they are large or small, successful CRM implementations must be phased, measured and require the support of upper management.
Open Doors to Growth MetLife's institutional e-business portal strategy took a traditional success story into the Internet age.
R U Ready 4 IM?* (Translation: Are You Ready for Instant Messaging?) Instant Message usage is exploding in the corporate environmentand is actually increasing productivity and improving service.
Can You Negotiate the Twists & Turns? Business agility requires novel technology approaches, combined with a culture of change.
Gearing Up for Long-Term Growth On the record this month with Wayne Ratz, senior vice president and CIO at Harleysville Insurance.
NEF Trains Agents With Streaming Video Carrier can now track usage, while agents benefit from any-time availability.
RLI Processes Policies By Setting ’Example’ RLI Insurance utilizes Duck Creek's Example Platform Product Suite to Web-enable policy processing.
HIPAA Moves Humana To Revamp Process Technology from Vitria helps Humana transform claims processes and meet HIPAA requirements at the same time.
Sniffing Out Network Spikes Crop insurer Rain and Hail uses Palisade Software's PacketHound appliance to ensure network availability for agents and customers.
CYBER NEWS Fireman's Fund McGee Marine Underwriters is making FOCUS its new e-solution; The Hartford Financial Services Group is enhancing its education platform; Main Street America Group has rolled out a "quick quote" functionality...
Combining SLA & Clarica Tough decisions mark successful consolidation of systems.
Rebus iS To Incorporate .NET Rebus iS, provider of the Genius general lines underwriting solution, is forming a partnership with Microsoft.
ALLIANCES & PARTNERSHIPS IBM WebSphere Portal as an optional front end to Sapiens' INSIGHT insurance solutions; ILOG and Versata, Inc. have entered into the second phase of a partnership; Plateau Systems and QuickCompliance have formed a partnership...
ERC To Combine Units Strategic move merges two commercial insurance subsidiaries.
Carriers Cut Jobs, Not Services Increased IT efficiencies create opportunity for workforce cutbacks.
New Contracts Group Health Inc. awarded a contract to SeeBeyond Technology Corp.; CIGNA Corp. signed a contract with Fast Search & Transfer (FAST); ACL Services confirmed an agreement with ATB Financial...
21st Century & CSC Enter $100 Mln. Arbitration Battle Insurer claims vendor didn't deliver on software and services.
Hot Products Hot technology products from InSystems, Sapiens, and Connective Technologies.
Cool Sites We asked Miron Galper, senior VP at AXA Financial what his favorite websites are...
Building Apps for Sarbanes Regs Nationwide Financial develops Notes-based internal audit database.
Life Insurers Begin PATRIOT Prep Although final USA PATRIOT Act requirements have not yet been released, life carriers should take steps now toward compliance.
Mining for Trouble? This month's editorial on data mining by Katherine Burger, Editorial Director.