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News & Commentary
Content tagged with Channels posted in November 2002
FIREMAN'S FUND'S MCCARTER TO HEAD EPOLICY'S PROFESSIONAL SERVICES ORGANIZATION
News  |  11/20/2002  | 
Leaving his positions as CIO of Fireman's Fund Insurance Co. and regional CIO, Allianz of North America Billy McCarter has joined ePolicy Solutions as client engagement executive.
LIFE INSURERS' EXTRANETS FOR AGENTS MISS THE MARK
News  |  11/20/2002  | 
In this age where measuring IT success and returns on IT investment is a priority, most life insurance carriers do not measure traffic, ROI or even know how many agents are actually using their agent extranets, according to a report from Forester Research.
GETTING ROI ON BUSINESS INTELLIGENCE INITIATIVES
News  |  11/20/2002  | 
Regulatory requirements, competitive pressures and customer service imperatives are driving a growing number of insurers to formalize strategies and technology initiatives to achieve a higher level of business intelligence.
CRM BRIEFS
News  |  11/20/2002  | 
--> Equarius is named by Microsoft Business Solutions; --> Eloqua Corp. and salesforce.com are partnering; --> Palmware announces the release of XS-CRM for Nokia 9200 Communicator Series and Siebel 7.5...
DELIVERY STRATEGIES BRIEFS
News  |  11/20/2002  | 
--> Public Access Insurance will provide 7-Eleven with automobile-related insurance services; --> ACORD forms the ACORD Agents Resource Group; --> CT Insurance Services launches CE Central...
Moving Toward Paperless Claims
News  |  11/8/2002  | 
Indiana Farm Bureau's field appraisers blaze a trail to wireless with ADP software and Panasonic hardware suite.
Carriers Mobilize CAT Teams for Lili
News  |  11/8/2002  | 
P&C insurers are looking to add wireless and broadband connectivity to response teams.
Cyber News
News  |  11/8/2002  | 
Standard Insurance implemented Participant Data Mangement (PDM); Prudential Financial's Group Insurance business unit has launched an Online Documents Center; Jefferson Pilot Financial introduced Gateway to Wealth...
High Tech Requires High Touch
News  |  11/7/2002  | 
Initial users of Humana's SmartSuite needed some hand holding.
Healthy Skepticism
News  |  11/7/2002  | 
This month's editorial about health insurance by Katherine Burger, Editorial Director.
INSURERS MUST BALANCE CUSTOMER SERVICE AND ROI
News  |  11/6/2002  | 
The technology and consumer-experience intersection is happening in all industries and if the insurance industry doesn't find a way to deal with it, the industry will look bad" when compared to others that do, warned John Ounjian, senior vice president and CIO at Blue Cross Blue Shield of Minnesota.
IT EXECS MUST GO BEYOND ROI TO REGAIN CREDIBILITY
News  |  11/6/2002  | 
Calculating and measuring technology return-on-investment is not strictly a science or an art, but rather "a bit of both," according to James K. Watson Jr., CEO of Doculabs, Inc.
CRM BRIEFS
News  |  11/6/2002  | 
--> The Hartford Financial Services Group launches www.mb.thehartford.com; --> Molecular introduces a Web-based online insurance quote-generation and policy-binding solution; --> Farmers New World Life Insurance Co. receives the DALBAR seal of excellence...
Delivery Strategies Briefs
News  |  11/6/2002  | 
--> Apogee is launched by Steel Card; --> Horizon Blue Cross Blue Shield of New Jersey selects Pfizer Health Solutions' ASCERTAIN software; --> Strategic Insurance Software launches version 6.0 of SEMCI PARTNER...


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