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Cycle Time: The Most Important Metric in Claims J.D. Power & Associates' latest homeowners claims satisfaction numbers indicate that the carriers with the lowest cycle times fare the best.
Three-Quarters of Insurers Fear Future with Current Systems An overwhelming majority of insurers are concerned about their system capabilities in the face of future regulatory pressures.
Insurance M&A Spikes This Year, Fullfilling Predictions Global insurers’ predictions for increased M&A activity throughout 2014 are proving accurate with several deals already completed.
Why Insurers Should Hasten Telematics Adoption The rapidly changing dynamics around usage-based insurance warrant further discussion here about why adoption of telematics has shifted from a competitive advantage to an imperative for risk management.
Navigating User-Generated Content and Liability Issues More insurers are welcoming user-generated content for social campaigns. This is what they should know to avoid legal problems.
Is Your Company Really A Digital Business? Or does it just look like one? Here's how to tell the difference.
Profiting from Great Insurance Customer Experiences Only 32% of customers around the word cite having positive experiences with their insurers, leaving more than two thirds of global insurance customers at risk of changing carriers.
Capitol Selects OneShield as Core System Provider The insurer will implement the OneShield Policy system in its new professional liability division and plans to expand the software across the enterprise.
Finding Harmony in Global Insurance Systems For insurers to effectively achieve a unified global vision, parity between flexibility and specificity in systems has to be reached.
Former StoneRiver CEO Takes Post at Sapiens The new appointment will integrate and drive Sapiens’ global P&C/General Insurance and Reinsurance product and services business.
6 Skills CEOs Prize In CIOs You want to be a CIO? The road to the top isn't about what you want. It's about fulfilling the expectations of your boss and peers.
Phoenix Companies Appoints EVP and CRO The former financial planner and analyst will provide leadership and direction for enterprise risk management.
Google's Project Tango Sees All Using an experimental Android prototype, Google wants developers to write apps that do something interesting with real-time awareness of users' surroundings.
Esurance Once Again Taps Wearable Tech for Marketing For the second time in less than a year, the insurer is in a partnership to enhance an event with a smart bracelet.
Using Tech to Capture the Growing Renters' Insurance Market Savvy carriers have recognized that market shifts are a great opportunity to transform the renters product to meet the needs of new market segments.
Don’t Avoid Risk − Understand, Quantify and Capitalize on It By supporting their risk strategies with business intelligence, insurers can more effectively capitalize on risk.
Sun Life Names Aetna Vet President of U.S. Business Group The new president will join Sun Life in March and assume leadership on April 1, 2014.
Internet of Things for Insurance? Agriculture Carriers Are Already There A new initiative from farm insurer RCIS illustrates how a sensorized world can change the nature of the insurance business.
Mobile Microinsurance Emerges in Low-Income Countries In an effort to drive customer loyalty, mobile network operators look to low-income countries for microinsurance product deployment.
Why Working in Insurance IT is Like Running Detroit Many of the problems that have led to the city's financial demise were the result of short-sighted decision-making. In many ways this reminds me of what happens in some IT divisions within insurance companies.
Meadowbrook Promotes Regional VP to Chief Underwriting Officer The new appointment will oversee all underwriting activity for the company’s insurance subsidiaries.
IFG Plans Expansion, Appoints The Hartford Vet CRO In a newly created position, the CRO will develop and manage risk management policies as IFG explores new business opportunities.
CNA Specialty Appoints SVP and Chief Underwriting Officer Christopher Leisz will oversee Specialty products within Financial Institutions, Professional Services, Healthcare and Management Liability.
Using Tech to Tap Into Insurance Customers' Emotions PEMCO leveraged brand affinity and technological savvy to craft a winning Super Bowl social media campaign.
6 Life Insurance Customer Experience Leaders Here's why this year's Corporate Insight Monitor Award gold winners for life insurance stand out from the crowd.
Leap of Faith: Changing the Culture in Insurance Marketing to Reflect a Data Analytics Approach It’s one thing to talk about creating a marketing analytics foundation and turning data into insights, another to use those insights to make business decisions. But doing so is potentially a game changer.
Prudential Announces Senior Organizational Changes Executive appointments have been made within Prudential’s U.S., International and Group Insurance divisions.
New Roles Mean New Opportunities for Insurance Technology Pros The roles of data scientist, analytics officer, and the like will only increase as insurers guide more talented professionals toward these career paths.
Why Donegal Insurance is Saving Policy Admin for Last The insurer's technology and growth strategies over the past several years affected its choice, says CIO Sanjey Pandey.
Quality Customer Communications: Marrying the Old with the New At most insurance companies, there are many viable communication solutions that exist at a line-of-business level that are simply not integrated into a company's communications architecture, or even known to the larger enterprise.
Feds Launch Cyber Security Guidelines For US Infrastructure Providers The White House released the first version of its cyber security framework for protecting critical infrastructure. But critics say these voluntary guidelines enshrine the status quo.
Hearsay Social and LinkedIn Introduce Social Business Platform The software solution is designed to help financial services companies utilize social media to better engage with clients.
Cigna Lets Agents Text for Quotes The new capability is one of two new ones for producers selling supplemental plans.
MetLife Launches Producer iPad App for Whole Life The app aims to appeal to prospects with real-life examples of whole life success.
Customer Experience Starts With A Vision Designing customer experience to cover all touch points and support multiple channels is critical for insurers to create long-term brand value.
Kemper Realigns P&C Division Its new structure will include one P&C segment for financial reporting purposes.
Real-Time Analytics: Ready For Its Close-Up? Continuous, real-time analysis based on stream processing could be next the big thing in big data.
Southern Farm Bureau Signs Data Center Contract with C Spire The contract covers business continuity.
Sun Life Improves Financial Literacy With Gamification With Money UP, Sun Life better engages its younger members in financial education and planning for retirement.
Big Data Is Nothing If Not Visual "The Visual Organization" author Phil Simon discusses data visualization tools and their power to change business conversations.
CNA Sells Life & Group Subsidiary to Wilton Re CNA has agreed to sell the Continental Assurance Company to a Wilton Re subsidiary.
Davids Challenge Goliaths: Using Marketing Analytics to Pursue Niche Insurance Markets Price competition may favor a handful of big insurers, but marketing analytics can help increase the demand for differentiated products and services.
Allstate CEO: Tech Crucial to Customer Relationships In the company's first earnings call of the year, Allstate CEO Tom Wilson outlined an ambitious, aggressive technology strategy.
Cigna Launches Private Health Exchange The new online benefit marketplace will simplify administration, expand benefit options and improve cost savings for Cigna members.
Winter Storms Impacting Insurers' Bottom Lines: Aon More than $1 billion in insured losses have been tallied as a result of record-breaking winter weather in the U.S.
Up to $400 Billion in Premium Up for Grabs This Year: Accenture Those dollars are going to insurers with mature digital capabilities from those that lack them.
What's the MyRA's Impact on Traditional Financial Services? The MyRA program, through which Americans can invest up to $15,000, will enter the consumer market later this year.
Tuscarora Wayne Chooses ISCS Policy Admin The group will implement SurePower Innovation to improve user experience and facilitate enterprise growth.
Q&A: The State of Analytics in Claims National General director of claims analytics Grant Little says the business unit is adopting technology rapidly to keep up with other areas of the insurance enterprise.
Allianz Life Names New CISO Dave Stacy named to position reporting to CIO Jeff Palm.