E-Business Strategy Boosts Retention
The Principal Financial Group wins the 2003 Internet Innovator's Award (sponsored by InSystems, I&T and Celent) for use of online forms presentation and e-signatures in its IRA Online Rollover process.
IASA: The Education Resource
To gain insights into both emerging and established technology trends, Insurance & Technology interviewed Craig Lowenthal, vice president and CIO for Hartford Financial Products, a unit of The Hartford, who is also serving with IASA as VP, Education, for 2003-04.
Despite what you might read in the general business press, the very public dot-com crash that has occurred over the past few years did not mean that businesses were abandoning e-commerce.
PROGRESSIVE TO OPEN PHOENIX-BASED DIRECT SALE AND SERVICE CENTER
Progressive Insurance plans to open its newest call center, equipped with Cisco's Intelligent Contact Management (ICM) solution, in Phoenix in January 2004, ICM will enable sales and service calls to be routed to the appropriate call center based on state licensing requirements and information.
Playing by the Rules
Business rules technology can help simplify workflow, improve quality assurance and speed the new business approval process. But business/IT alignment is critical to success.
New Web World
Nationwide B2B Web services pilot blazes trail for future ways of doing business.
Offshoring Can Improve Quality
Although most offshore initiatives start with cost savings in mind, many firms also are seeking improvements in productivity and quality.
HIGHMARK ACHIEVES SINGLE DATA SOURCE
When he was charged with the task of bringing disparate claims, underwriting and billing applications, and siloed databases, into one common platform, "I couldn't believe" where Highmark's business system environment was,
recalled Matt Piroch, CIO, Highmark Life & Casualty Insurance Co.
Info Tech Needed To Fight SARS
AIG acknowledges disease has limited Asia-based agents' abilities to interact with clientswith possible impact on bottom line.