Content tagged with Channels posted in June 2003
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Anytime/Anywhere Information Output
Technology providers are realizing the dream of multi-channel publishing.
E-Business Strategy Boosts Retention
The Principal Financial Group wins the 2003 Internet Innovator's Award (sponsored by InSystems, I&T and Celent) for use of online forms presentation and e-signatures in its IRA Online Rollover process.
IASA: The Education Resource
To gain insights into both emerging and established technology trends, Insurance & Technology interviewed Craig Lowenthal, vice president and CIO for Hartford Financial Products, a unit of The Hartford, who is also serving with IASA as VP, Education, for 2003-04.
Accelerating Portal Success
Cutting through the hype to find value in your online investment.
Rethinking E-Business
Despite what you might read in the general business press, the very public dot-com crash that has occurred over the past few years did not mean that businesses were abandoning e-commerce.
MANULIFE REPLACES LEGACY CHANNEL MANAGEMENT APPS WITH DSPA SOLUTION
Seeking business-process efficiencies and greater ease-of-business value, Manulife Financial has selected DSPA's FASAT to provide distribution management services to its Canadian sales force.
PROGRESSIVE TO OPEN PHOENIX-BASED DIRECT SALE AND SERVICE CENTER
Progressive Insurance plans to open its newest call center, equipped with Cisco's Intelligent Contact Management (ICM) solution, in Phoenix in January 2004, ICM will enable sales and service calls to be routed to the appropriate call center based on state licensing requirements and information.
ANALYSIS FROM GOMEZ: HELPING USERS NAVIGATE ONLINE TO MEET THEIR BUSINESS OBJECTIVES
Most online property and casualty insurance offerings are poorly equipped to accommodate consumer objectives. Several carriers, however, are bucking the trend.
SEEKING THE INSURANCE INDUSTRY'S ELITE
Who do you think is the most visionary technology executive in insurance?
Playing by the Rules
Business rules technology can help simplify workflow, improve quality assurance and speed the new business approval process. But business/IT alignment is critical to success.
New Web World
Nationwide B2B Web services pilot blazes trail for future ways of doing business.
Offshoring Can Improve Quality
Although most offshore initiatives start with cost savings in mind, many firms also are seeking improvements in productivity and quality.
Governance Falls into CIO’s Lap
Although compliance with Sarbanes-Oxley means CEOs are in the hot seat, CIOs will do much of the heavy data lifting.
Serving Those Who Serve
On the record with Stephen E. Yates, president, USAA Information Technology Co.
Flying High with Web-Based Underwriting
Global Aerospace aims to improve service to customers with a completely Web-based underwriting system.
Zurich Puts Agent Appointment Online
To eliminate the inefficiencies of its paper-based process, Zurich Life builds an online agent appointment process.
’Touchless Solution’ Links Agents
Mutual of Omaha brings independent force back onto e-mail through Whale eGap reverse proxy system.
NC FARM BUREAU TO INSTALL BPM TECH FROM CLEAR TECHNOLOGY
North Carolina Farm Bureau Mutual Insurance Co. will use a business process management application from Clear Technology to automate manual processes in its policy processing center.
HIGHMARK ACHIEVES SINGLE DATA SOURCE
When he was charged with the task of bringing disparate claims, underwriting and billing applications, and siloed databases, into one common platform, "I couldn't believe" where Highmark's business system environment was,
recalled Matt Piroch, CIO, Highmark Life & Casualty Insurance Co.
PRINCIPAL WINS 2003 INSURANCE INNOVATORS AWARD; SAFECO, VSP NAMED RUNNERS UP
Creating strong, ongoing and dynamic customer relationships—and using those relationships to grow
the business—has been an elusive goal for many insurers.
Aetna Enhances Customer Site
Suite of online decision-support tools furthers new marketing focus.
Info Tech Needed To Fight SARS
AIG acknowledges disease has limited Asia-based agents' abilities to interact with clients—with possible impact on bottom line.
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