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News & Commentary
Content tagged with Channels posted in February 2013
Poor Insurance Customer Experience May Drive Away Customers - Capgemini Report
News  |  2/27/2013  | 
Catastrophes have blunted improved underwriting results across geographies, and two out of three customers are at risk of retention with only a neutral or negative customer experience.
Black Swan Events Give Insurers Occasion to Improve Service and Efficiency
Commentary  |  2/26/2013  | 
With extraordinary events becoming common, insurers can create cost savings and operational efficiencies and customer service improvements by integrating disaster response with day-to-day operations.
6 Characteristics of an Insurance Digital Enterprise
Slideshows  |  2/22/2013  | 
The modern insurance enterprise begins with a shift to systems of engagement from systems of record.
IBM Kicks Off Expanded Mobile Strategy
News  |  2/21/2013  | 
International Business Machines unveiled its expanded mobile strategy on Thursday in an effort to gain an advantage over rivals amid a proliferation of devices such as smartphones and tablets.

WellPoint Sees Telehealth As First Mobile Step
News  |  2/20/2013  | 
Wellpoint's app, LiveHealth Online, which lets patients reach doctors without an office visit, is expected to be mobile-ready by the end of the year.
Mobile: The Road Ahead for Insurers
News  |  2/20/2013  | 
The insurance industry has begun to provide relevant mobile capabilities to customers and distributors, but carriers must develop strategies of engagement beyond mobile that embrace the data processing implications of 'the Internet of things.'
Aviva Goes With Smartphones For Usage-Based Insurance
News  |  2/20/2013  | 
The Aviva Drive smartphone app records 200 miles of driving behavior, letting the insurer provide a policy discount.
What Start-Up MetroMile Teaches About the Future of Insurance
Commentary  |  2/20/2013  | 
The non-traditional competitor's use of telematics, data visualization and customer engagement pioneers the virtues of the insurance digital enterprise in a creative, technology-driven business model.
Anticipating The Future Of Mobile In Insurance
Commentary  |  2/14/2013  | 
A world of increased connectivity has rendered the humor of shows like ‘Seinfeld’ obsolete, and threatens to upend insurers as well.
Beyond Price: Reaching, Engaging and Retaining Insurance Customers
Commentary  |  2/14/2013  | 
Even in auto insurance, the impact of price-driven insurance buyers can be overestimated, according to a McKinsey survey. Ovum emphasizes the important of knowing the customer and crafting a satisfactory experience.
What Defines a 'Mobile' Insurance Capability?
Commentary  |  2/13/2013  | 
For insurers, the number of initiatives that fall under the "mobile" umbrella is increasing, thanks to the "internet of things."
Hurricane Sandy Proved A Perfect Storm To Test Insurers' Mobile Capabilities
News  |  2/13/2013  | 
Wide use of mobile technologies lets insurers engage better with claimants, adjusters and others across a spectrum of communications, business continuity and claims handling activities.
Cigna Releases First Two Mobile Apps
News  |  2/12/2013  | 
The health insurer's first two native mobile apps include a standard policy-servicing offering and a "for fun" video app.
Most Midsize Insurers Lack Mobile Device Management for BYOD: Novarica
News  |  2/11/2013  | 
While about three-quarters of large insurers use mobile device management software for their BYOD-enabled employees, the reverse is true for midsize insurers.
Insurance Customer Diversity Means Increased Expectations, Opportunities
Commentary  |  2/10/2013  | 
To determine growth opportunities, insurers need to gain customer insight on the varying heterogeneous segments within existing and new markets.
Why Didn't State Farm's Blackout Tweet Go Viral Like Oreo's?
Commentary  |  2/4/2013  | 
Oreo is all over the marketing press today for its near-instant Tweet of a relevant ad during the Super Bowl blackout. But State Farm did the same thing. What was the difference between the two, and what could the insurer have done?
Patriot National Launches New iOS iApp for Customers, Agents, Employees
News  |  2/1/2013  | 
The Fort Lauderdale-based workers' comp carrier's new iPad and iPhone app, available in the Apple App Store, provides targeted information and geography based instant communication capabilities to the insurers customer, agents and employees.

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