CIGNA Redesigns Member Web Site
In an effort to improve access to the information customers want most, CIGNA has launched a complete redesign of its member Web site, based on reworked technology architecture.
Deborah Smallwood Takes CIO Job
The former TowerGroup analyst will drive a comprehensive, technology-fueled transformation of San Diego-based Insurance Company of the West.
Skywire Completes Docucorp Merger
Skywire's acquisition of Docucorp for $127 million signals aggressive expansion into the insurance and financial services market under the Skywire name.
New Wellpoint CISO Naidoo Embraces Risk
Wellpoint has appointed Shamla Naidoo vice president and chief information security officer. Naidoo was formerly senior vice president and CISO of Northern Trust Corp.
Unisys Helps RSL Automate Billing
RSL's Unisys-delivered managed service remittance processing solution is a first step toward replacing the carrier's last legacy billing system. The vendor plans to market the solution to other carriers.
FFIC Renovates Claims With Accenture
Citing high-performing claims technology as a critical factor in customer satisfaction, growth and profitability, Fireman's Fund Insurance Company has selected Accenture's recently upgraded Claim Components solution to handle all claims submitted within the carrier's commercial, personal and specialty lines.
Introducing Insurance & Technology's Policy Administration Resource Center
It may be true that insurance is sold, not bought, but the real foundation of the business is the policy -- the contract that represents what often is a lifelong relationship between customer and carrier. The terms, pricing and administration of the policy reflect not only the needs and financial circumstances of the policyholder, but also the performance and compensation of an agent or distributor; the capabilities of the insurer, in terms of underwriting, product development, billing and custo
Reshaping Policy Administration
There is a strong trend among property and casualty (P&C) carriers to adopt a new breed of policy administration systems. These component-based solutions offer the opportunity to improve customer management, expand distribution channels and upgrade enterprise information management.
The Age of E-Discovery
New e-discovery rules will require insurers to establish comprehensive records-retention policies and build infrastructures capable of quickly searching terabytes of information.
SFG Seeks Speed
Securian Financial Group reports successful first steps on the road to greater speed to market with its new AdminServer system.
European and Asian life insurers have an edge over North American companies in policy admin systems consolidation, Accenture says.
NCR is spinning off Teradata over the next six months, allowing both companies to concentrate on their core competencies.
Plagued by complaints about slow network performance, RLI installs Indicative Software's service delivery optimization tool with quick results -- and unexpected benefits.
Swimming With Sharks
IDP's AgentXpress Web-based policy servicing solution helps regional carrier Commercial Mutual Insurance keep pace with industry giants' agent-interface capabilities.
Start Me Up
Craig Lowenthal, CIO, Integro New York-based Integro, an insurance brokerage and risk management firm, opened for business in May 2005. Craig Lowenthal, CIO, joined the firm the following month, and by September 2005 Integro began full broking operations. (Integro ended its first full year of operation with revenues approaching $50 million.) After the initial push to build the company's infrastructure, Lowenthal now is focused on adding more functionality to the company's technology platform, in
Deconstructing the Business
Business process management software and process discipline are providing the means to introduce new levels of efficiency and transparency of operations. But while interest in BPM began with cost-cutting, it has become a weapon of strategic opportunism.
Claiming the Future
In the next stage of claims automation, insurers are looking to improve information sharing -- with internal claims specialists and external partners and policyholders.
Culture of Compliance
Mark Johnson has been appointed Conseco's chief compliance officer, in which capacity he will oversee compliance-related activities across the company's Conseco Insurance Group, Bankers Life and Casualty Co. and Colonial Penn Life Ins. Co. units.