Content tagged with Channels posted in December 2002
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Information You Can Act On
Achieving business intelligence requires insurers to take disparate data and link, consolidate and transform it into actionable knowledge.
Rethinking the ROI Challenge
At fourth annual networking event, tech execs share best practices for maximizing IT resources.
Juggling Business & Tech Talents
On the record with UnumProvident's Bob Best.
Cyber News
Hartford Financial Services Group launched e-payment functionality; Royal & SunAlliance launched a new corporate Web site; MIB Group has deployed REST technology to provide a set of Web services...
Insurance Dept. Wins Awards
NY State department is honored for its innovative licensing application.
IVANS Divides Operations
Networking and e-commerce units respond to changing market.
Humana Selects edocs
Humana Selects edocs for self service.
Met Reorgs IT's Human Assets
IT and operations shift senior exec talent to gain business efficiencies.
Healthcare Claims Tech Under Fire
Class action lawsuits are being brought against health insurers that are using McKesson's claims analysis software.
HEALTH INSURER AIMS TO ADD TELECOMMUTERS, CUT COSTS
Having already created Web browser-based access to patient records and insurance claims stored on its mainframes, BlueCross BlueShield of South Carolina reveals plans to upgrade its network so customer-service reps can telecommute to work without affecting the quality of service to its 150,000 customers.
GUARDIAN CONSOLIDATES FACILITIES, SERVICES UNDER CALLAHAN's MANAGEMENT
Dennis S. Callahan, who has just been promoted from CIO to EVP at The Guardian Life Insurance Co., will now oversee building services and facilities for 60 Guardian locations in the US.
CRM BRIEFS
--> Searchspace releases money laundering solution;
--> CIGNA Group Insurance launches a suite of online services;
--> The market for CRM services will grow five to six percent in 2003, forecasts META Group;
--> Pivotal Corp. and Experio Solutions announce an agreement ...
DELIVERY STRATEGIES BRIEFS
--> Financial Keyosk will formally incorporate on Dec. 31;
--> IVANS Networking announces availability of IBM Application Hosting-Business Exchange Services;
--> Senior Market Sales and Insuractive launch new Web site;
--> CT Insurance Services introduces Rxeconcile...
TRAVELERS TIES REAL-TIME POLICY VIEW TO VENDOR SYSTEM
Travelers Property Casualty has launched Electronic Policy View (EPV), a real-time policy view capability accessible to independent commercial agents and brokers through their Applied Systems agency management systems.
BRIDIUM ACQUIRES FAIR, ISAAC CONNECTIVITY BUSINESS UNIT
In order to grow its customer base and provide a complete workers' compensation claims administration offering, Bridium has acquired Fair, Isaac's Workers Compensation Connectivity business unit.
WAYNE MUTUAL TURNS TO RIS FOR OUTSOURCING RELIEF
When Wooster, OH-based Wayne Mutual Insurance Co.'s long-time outsourcer informed the carrier that it no longer planned to offer outsourcing services, the small writer of P&C insurance had to move quickly to find a new outsourcing provider.
HOW TO MAKE SELF-SERVICE REQUESTS, DOCUMENT IMAGING PAY OFF
Insurance carriers continue to identify agent fear over Internet channel cannibalization as the primary obstacle to rolling out self-service functionality.
CRM BRIEFS
--> Blue Cross Blue Shield of Georgia provides members with AccessBlue, its Web site's online transaction service.
--> Clear Technologies launches a Web site that provides CRM information for small to mid-sized companies.
--> CRMI Consulting announces an initiative to target companies upgrading business processes and systems to improve their CRM approach.
DELIVERY STRATEGIES BRIEFS
--> National Life Insurance Co. extends its contract with Advanced Impact;
--> Xactware releases HomesitePro;
--> Manulife USA launches an executive bonus/restrictive endorsement bonus arrangements (REBA) sales tool kit...
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