Content tagged with Channels posted in October 2004
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Insurance Evolution: Achieving Competitive Web-based Product and Service Delivery
The majority of insurers are not positioned to deploy real-time systems from a business or technical perspective, but successful deployment of the new model can result in reduced costs, improved services and increased competitiveness.
Veeper Technology -- Will It Improve the Online Experience?
State Farm and Esurance have deployed software vendor Pulse's virtual personality technology to boost customer confidence.
Transformation Expert
By changing the culture of CSAA's IT organization, business transformation officer Bob Wilkes is improving efficiency, service and growth opportunities.
Triumphant Technologist
Having created the foundation for an online, real-time infrastructure, Steve Sheinheit is building technology for a single MetLife customer experience.
ACE USA Targets Small Market
Carrier adapts large-market offerings with ACEONLINE.
A Matter of Respect
Study finds that insurers need to sharpen Web-based courtship.
Bulking Up for Retirement
Transamerica boosts service with Web site and call center improvements.
Eric
New technologies, including the use of the Web, have allowed insurance companies to deploy real-time processing models without compromising business controls. But current application portfolios and technology infrastructures are not positioned to use the new technologies in a real-time, seamless process.
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