Standards Boost Customer Service Performance
Agents and brokers know that effective technology deployment is a key factor in increased customer satisfaction and prefer insurance carriers who can deliver "ease of doing business" to them and their customers. Adoption of electronic standards throughout the industry is making an increasing contribution in insurers' ability to do so.
Benefits Enrollment; Fraud Detection; Database Security; Payment Processing; Keystroke Encryption; CRM; Transaction Processing; Rugged Laptops
Back To Business
Location Intelligence; A Safer Safe; Automatic Improvement; Rockford Bets on Horizon; Turning Lead(s) To Gold; Get the Picture
The Elusive Prize: Effective Cross-Selling
Though every insurer would like to capitalize on existing customer relationships to increase sales - and the technologies to enable enterprisewide data sharing are available - only a minority of insurers succeed in crossing lines of business to increase customer wallet share effectively.
AAA Carolinas achieves rapid ROI by leveraging IBM WebSphere to tie together policy admin and document management.
Ounce of Prevention
Carrier implements Allscripts Healthcare Solutions application as part of effort to encourage physician technology competence.
Alliances & Partnerships
AAIS, AQS Collaboration; Jopari, DAVID Team; ISO Acquires eLIENS; Mediasurface Taps Victio; Vignette Joins Forces With Certus
Beacon Selects PCMS Atlas System
Beacon Insurance Group (about $50 million in annual premium) selected Property & Casualty Management Systems' (PCMS; Dallas) Atlas policy, claim and billing administration system to support the Wichita Falls, Texas-based insurer's transformation from a one-segment, one-state company to a more diverse, regionally oriented carrier.