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Wikis Lead The Way Having just checked out Novarica's recently published "Web 2.0 in Insurance: Finding Real Business Value Today and Tomorrow," I couldn't help but recall Humana's use of an internal Wiki to help customer service representatives share best practices with one another. (Nor could I help but notice the report's explicitly mentioned disdain for Second Life coverage. Ouch.) Interestingly, the report found
Zurich Launches Emerging Tech Business Producer Site Zurich's Middle Markets Commercial business unit launches a site to help producers write business in fast-changing emerging technology fields.
Regence Drives Successful EMR Pilot Regence demonstrates the economic viability of a Web-hosted electronic medical record system for an entire medical community.
Benfield Reveals ExposureView 3.1 The latest version of Exposire View lets insurers build and deliver reports instantly.
QlikTech Launches QlikView 8.5 Updates provide new enhancements for enterprise integration.
EMC Releases New Version of Documentum Enterprise Content Management Documentum Enterprise Content Management 6.5 will enhance XML capabilities.
Telematics Resurgence Predicted Many social commentators claim that technology has already killed privacy and we just haven't noticed yet. As we begin to notice, will we be ready for Pay As You Drive? Will tough economic times push careful drivers over the Pay As You Drive edge? Will parents wanting to monitor their teen drivers be the thin end of the wedge?
Scene Genesis Launches RouteDirector RouteDirector software will allow carriers to improve their route planning using geo-coded addresses.
For The People: Allstate's President of Social Networking I recently alluded to Allstate Financial's creation of a "president of social networking" position and the appointment of Desiree Rogers to the position. I wondered aloud about just what Rogers' role would entail. Since I wrote that post, I've been able to interview Rogers for an Executive Close-Up article for an upcoming issue of I&T. And from the interview, I got the impression that Rogers, who is well known in the Chicago area for her community involvement, will focus her efforts on overall v
Ceedo Enterprise Introduces Virtualization Solution Product allows IT administrators to Virtualize Windows application without packaging.
Allegient Systems Releases New Version of Expense and Performance Management Expense and Performance Management 5.7 will include an expanded storage capacity.
HP Rolls out HP Performance Optimized Data Center HP Performance Optimized Data Center will help customers expand data center capacity.
iPipeline Acquires COSS iPipeline has acquired COSS Development Corporation and will provide an end-to-end offering for point of sale applications.
Farmers Chooses 360Value The Farmers Insurance Group of Companies selects 360Value to estimate reconstruction costs.
Video: A Tour of Aviva USA's Second Life Island A few weeks ago in this space, I wrote about innovation and the work Aviva USA has done inside the virtual world of Second Life. And while my subsequent article on the project is, no doubt, a perfectly written and extremely informative piece of staggering genius, reading about Second Life can only te
Rethinking Policy Admin Replacement Despite the welcome availability of newer systems built on more open architecture, the industry mindset is still stuck on the "monolithic" mode. Carrier business and IT execs still think in terms of policy administration rather than the specific capabilities they need.
Nationwide Insurance Signs Jacada Nationwide Insurance has signed its second material contract with Jacada.
Insurance Customers’ Perceptions of Experience, Performance Really Matters -- for Better and for Worse Property/casualty insurers rank relatively high on Forrester Research's fifth annual consumer advocacy scorecard, but carriers should be concerned about consumers' perceptions of financial institutions' customer advocacy.
Enterprise Content Management: Insurers Aim to Connect the Silos A project-oriented approach to enterprise content management has solved immediate needs for many insurers. Now, the paradigm is shifting.