Content tagged with Channels posted in December 2006
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Customer Insight A Key Competitive Advantage
It can be hard for insurers to quantify the specific financial benefits of investments in customer analytics. But the competitive advantages enabled by improved customer insight are countless.
No Respect for Online Customers
For the third year in a row, life insurers are at the bottom of the Customer Respect Group's cross-industry ranking of Web sites. However, some life insurers provide examples of excellence for others to emulate.
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