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Now, Voyager This month's editorial about customer service and the global economy by Katherine Burger, Editorial Director.
ONEBEACON GOES LIVE WITH POLICY INSIGHT OneBeacon has gone live with its first major policy administration deliverable, involving the deployment of Sapiens International's Web-based Policy INSIGHT administration system.
INSURERS FOCUS ON STANDARDS, PROJECT MANAGEMENT ... AND STANDARDS Although discretionary IT spending is almost extinct at many insurance carriersand even non-discretionary spending is under pressureinsurers are spending IT dollars on specific initiatives that will help them remain competitive going forward.
CIOs AGREE--IT'S NOT JUST ABOUT TECH ANYMORE Along with the budget crunch and demands for transparency and accountability, there has been a significant shift in the way IT is perceived and positioned within insurance companies.
NATIONWIDE USES ANALYTICS, METRICS TO HONE INTERNET DELIVERY STRATEGIES A recent Nationwide Insurance Web analytics initiative is yielding results that speak volumes relative to the role online offerings play in the insurer's overall business strategies and brand marketing.
CCH AND DOCUMENT SCIENCES PARTNER ON E-FORMS As part of a deal that it claims will lower production costs, speed project completion time and reduce customer exposure from use of outdated or non-compliant forms, CCH Insurance Services will partner with Document Sciences Corp.
Snow in Medco’s Forecast David Snow faces a new set of opportunities and challenges as president and CEO of Medco Health Solutions.
Emerson Leaves CIGNA To Be Magellan's CIO Jeff Emerson has left his position as president of CIGNA HealthCare's Mid-Atlantic Region to become CIO of Magellan Health Services, Inc.
Executive News Executive moves and promotions in the insurance industry.
Products and Services Showcase Showcase of products and services featuring DWL, Cambridge ISG, Create!form and more...
Making Service a Competitive Weapon It takes a combination of people, process and technology, according to customer service leaders who participated in the Insurance & Technology conference.
A Wealth of Opportunities Supporting an effective wealth management strategy requires data consolidation, personalization, and electronic communications among customer, agent and carrier.
Will Tech Solve CEOs’ Governance Worries? Business-savvy CIOs can provide technology that makes life easier in the boardroom.
War & Attitudes Squeeze Salaries Insurance CEOs' wallets feeling effects of economy and war.
Leading a New Approach To Tech Investment Economic uncertainty and political upheaval have brought insurers challenges and opportunities at a time when senior leadership is more involved in technology decision-making. Insurance & Technology spoke with three CEOs it has recognized as "tech-savvy".
Dennison Deems Data Use RX for Success Robert Dennison's hands-on approach drives technological distinction at Delta Dental of Illinois.
Improving Tech Vision by Turning on the Lights CNA's Steve Lilienthal turns to technology to illuminate strategic opportunities for the business.
Success Depends on IT/Business Link Walter Bateman plays coach to ensure Harleysville's growth strategy is supported by cooperation between the carrier's strategy and IT steering committees.
Succeeding with a Focus on People Roger Valine draws from his sociology background when setting strategy at technologically advanced VSP.
Allstate CEO’s Goal Is Being There 24/7 Ed Liddy looks to IT to bring Allstate's broadened product footprint to customers where and when they chose.
Alone in the Spotlight? Today's most successful CEOs know that to really shine, their firms must effectively deploy technology. IT leaders need to respond with solutions that clearly outline ROI.
Billing System Drives Cross-Sell Efforts PrimeWire application consolidates and automates group insurance billing for Conseco.
Anytime, Anywhere Sales Force Access Carrier implements LifeLink's Web-based sales presentation application to streamline software access and distribution.
CSC Inks Tryg To $80 million Outsourcing Deal Danish property and casualty insurer Tryg has signed a five year $80 million contract with Computer Sciences Corp.
PINNACOL ASSURANCE CHOOSES CARDIFF SOLUTION In an effort to eliminate the monthly data entry of more than 35,000 workers' compensation medical bills, Pinnacol Assurance has selected Cardiff Software Inc.'s TELEform MEDIclaim Option.
SEEKING THE INSURANCE INDUSTRY'S ELITE Who do you think is the most visionary technology executive in insurance? Is it someone skillfully negotiating his or her enterprise through the ups and downs of the tight economy, or a leader that has consistently produced a good ROI on all technology initiatives?
Insurers Should Prepare for Change in Competitive Landscape Despite increasing competition and a slumping economy, traditional insurance carriers are well-positioned to face challenges from other financial services companies, said Deb Smallwood, TowerGroup's practice leader for insurance.
Farmers Alliance Automates Claims P&C carrier implements AcroSoft's AcroSure solution to electronically capture and route claims documents.
BCBSM Aims To Keep Claims Online Carrier strives to keep billers and payors from reverting to paper post-HIPAA.
Cyber News AccessAllstate.com was ranked as the number-one Web site for financial professionals by Dalbar; InsuranceNoodle signed an agreement with SAFECO...
NY Bill Could Hamper E-Mails Anti-Spam Bill could interfere with insurer compliance.
AML Specialist Certification Industry group creates anti-money laundering proficiency test.
New Contracts The Phoenix Companies licensed CSC's Product Profiler; E-Z Data, Inc. sold seats of its ECP software to Guardian; Whitehill Technologies Inc. signed an agreement with Equitable Life of Canada...
Hot Product Akonix launches new Instant Messaging product.
EDS Boosts Financial Services Firm adds 100 executives with financial services consulting expertise.
Alliances & Partnerships Optical Image Technology, Inc. is partnering with Datacap, Inc.; Access Data Corp. announced its partnership with Onyx Software Corp.; PRIORITY Data Systems' priorityrate.com will be integrated with AMS Services' AfW and Sagitta; Hyland Software Inc. formed a strategic partnership with CTG HealthCare Solutions Inc. ...
P&C Platform Signs UK Firms Project Blue Mountain will brand as Kinnect.
Industry's Response to War Carriers and industry groups take high-tech/high-touch approach to workforce, security and customer concerns related to the conflict in Iraq.
Keeping the Faith This month's editorial about transforming the workplace by Katherine Burger, Editorial Director.
The Power of Partnerships At ACORD's annual conference, business leaders will focus on standards and partnerships.
You've Got To Be IN IT To WIN IT! Standards development is a collaborative process, and the "first movers" can gain benefits far ahead of the rest of the industry.
Building the Bridge Between Business and IT Many firms are creating a Project Management Office, to ensure greater alignment between IT and the business units. How can you make this function work inside your organization?
REALIZING THE PROMISE The supplement's editorial on real-time computing by Katherine Burger, Editorial Director.