Mahwah, N.J.-based ASC, a global provider of solutions to record, analyze and evaluate communications, has launched a new version of EVOip for Cisco, an active VoIP recording solution combining session initiation protocol (SIP) and XML.
The new system executes VoIP recording using SIP, with data stored in an XML format. It provides real-time call tagging and enhanced search-and-replay while avoiding the need for a CTI server or proprietary protocols for TCP/IP. The solution may be customized for nearly any customer environment, says the company.
Peggy Bresnick Kendler has been a writer for 30 years. She has worked as an editor, publicist and school district technology coordinator. During the past decade, Bresnick Kendler has worked for UBM TechWeb on special financialservices technology-centered ... View Full Bio