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 Anthony O'Donnell

Profile of Anthony O'Donnell

Blog Posts: 2240

Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information technology in the property/casualty, life and health insurance industries, following the trends and issues faced by senior technology executives. In addition to reporting and editorial duties for I&T, O'Donnell also serves as a moderator and speaker at industry events and broadcasts. He began his editorial career in the healthcare industry where he reported and edited for medical publications with a variety of audiences, from the general public to physicians and researchers. He has also worked in the healthcare field as a media relations professional and Spanish/English interpreter/translator, and has taught English composition and conversation classes to native speakers of Spanish, both in the United States and in Latin America. O'Donnell lives in the Portland, Oregon area with his wife and two sons.

Articles by Anthony O'Donnell
posted in July 2005

Executive News

Executive News; LaGrasse Heads IT Change; Showalter Drives Consumerism

Seamless MultiChannel Service

Seeking to drive improved sales and service interactions with policyholders across multiple channels, BELAIRdirect, a subsidiary of ING Canada (Toronto; $7.8 billion in assets) that directly markets home and auto insurance, selected Cupertino, Calif.-based Chordiant Software's Enterprise Platform and Servicing solutions.

Continual Improvement: Quality Evolution at The Hartford’s Contact Centers

Thomas Hammond, vice president of customer experience management at The Hartford, tells I&T about the carrier’s commitment to service above cost and its ongoing effort to improve the capabilities of its contact center representatives through the use of coaching and technology-driven measurement and feedback.

The Critical Path to Excellence

The implementation of governance bodies, project methodologies and portfolio tools are improving insurers' abilities to manage technology initiatives successfully. But if there's a secret to effective project management, it's genuine alignment of the business and IT.

I-Flex Fuels Castek Comeback

P&C policy admin vendor Castek reemerges, powered by global financial services technology provider i-Flex Solutions.

Fireman’s Fund Taps Itemfield

Novato, Calif.-based Fireman's Fund Insurance Co. selected Itemfield ContentMaster data transformation software to enable modernization of multiple mainframe applications, including loss notification and quotation generation, and ACORD compliance.

As a rule, choosing a new vendor for a policy administration system can be a bit of a gamble, but Rockford Mutual's choice of Horizon Systems & Services All-Points browser-based solution was a safe bet, in the view of Gary KasaKaitas, the carrier's director of IS.

Bright Bridges eBiz and Ops

With her promotion to Independence Blue Cross' senior vice president of e-business and operations, Yvette Bright says she will leverage gains on the front end, marrying portal capabilities with back-office-type functions.

Safeco’s McGavick Returns to Politics

Rumors that Safeco CEO Mike McGavick would be stepping down were confirmed yesterday by an announcement by the carrier that included a quote from McGavick himself saying that his decision to resign allows him "to give full consideration to the possibility of public service."

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