Profile of Kathy BurgerEditorial Director
Member Since: 5/8/2014
Blog Posts: 575
Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, members of UBM TechWeb's InformationWeek Financial Services. She assumed leadership of Bank Systems & Technology in 2003 and of Insurance & Technology in 1991. In addition to directing the editorial strategy of both brands, Kathy is charged with the creation and development of new products, editorial supplements, special publications and live and online events including BS&T's Executive Summit, I&T's Executive Summit, Webcasts, live custom events and executive roundtables. Kathy is a frequent speaker/moderator at financial services industry conferences, and also has presented at a number of technology company user group and sales force events, as well as numerous Webcasts sponsored by industry leaders. She is a graduate of Carleton College.
Articles by Kathy Burger
posted in April 2003
"Measurement is the cornerstone" of any effort to improve customer service and turn it into a competitive advantage, advised Sharon Ritchey, SVP, The Hartford, P&C Service
Operations, and keynote speaker at last week's Customer Service Leadership Forum.
New rules that affect how customer information is used and shared should be seen as "an opportunity to distinguish yourself, not as a cost of doing business," according to TowerGroup's Deborah M. Smallwood.