Addressing David Brooks' Data Skepticism at the New York Times
2/28/2013Decision making is never fundamentally about available information, but rather the questions one is able to ask about it.
Profile of Anthony O'Donnell
Blog Posts: 2240Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information technology in the property/casualty, life and health insurance industries, following the trends and issues faced by senior technology executives. In addition to reporting and editorial duties for I&T, O'Donnell also serves as a moderator and speaker at industry events and broadcasts. He began his editorial career in the healthcare industry where he reported and edited for medical publications with a variety of audiences, from the general public to physicians and researchers. He has also worked in the healthcare field as a media relations professional and Spanish/English interpreter/translator, and has taught English composition and conversation classes to native speakers of Spanish, both in the United States and in Latin America. O'Donnell lives in the Portland, Oregon area with his wife and two sons.
Articles by Anthony O'Donnell
posted in February 2013
posted in February 2013
Decision making is never fundamentally about available information, but rather the questions one is able to ask about it.
Poor Insurance Customer Experience May Drive Away Customers - Capgemini Report
2/27/2013Catastrophes have blunted improved underwriting results across geographies, and two out of three customers are at risk of retention with only a neutral or negative customer experience.
How is Insurance Technology Like Downton Abbey?
2/26/2013The great English house is a legacy system embedded in an institution with a history of hostile takeover. Its survival depends on accessing new talent and reorienting itself to understand its mission from an outside-in perspective.
6 Characteristics of an Insurance Digital Enterprise
2/22/2013The modern insurance enterprise begins with a shift to systems of engagement from systems of record.
Mobile: The Road Ahead for Insurers
2/20/2013The insurance industry has begun to provide relevant mobile capabilities to customers and distributors, but carriers must develop strategies of engagement beyond mobile that embrace the data processing implications of 'the Internet of things.'
What Start-Up MetroMile Teaches About the Future of Insurance
2/20/2013The non-traditional competitor's use of telematics, data visualization and customer engagement pioneers the virtues of the insurance digital enterprise in a creative, technology-driven business model.
Maker's Mark's Lessons for Insurers and Vendors
2/19/2013Attention to customer expectations can result in companies ending up in a better place than they were before they ran into trouble, as Insurity’s experience shows.
FIO Modernization Report 13 Months Late, Along With Other Deliverables
2/15/2013HFSC urges FIO to deliver "long overdue" reports and says it will work to limit the FIO from imposing unwarranted or excessive data collection burdens on the insurance sector or on small insurers in particular.
Fireman's Fund Taps Wolters Kluwer for Insurance Compliance Solutions
2/14/2013Wolters Kluwers' NILS INsource and NILS INcompass solutions will help Fireman's Fund's compliance team simplify regulatory research while ensuring relevant regulatory changes are being implemented throughout the company.
Beyond Price: Reaching, Engaging and Retaining Insurance Customers
2/14/2013Even in auto insurance, the impact of price-driven insurance buyers can be overestimated, according to a McKinsey survey. Ovum emphasizes the important of knowing the customer and crafting a satisfactory experience.
Hurricane Sandy Proved A Perfect Storm To Test Insurers' Mobile Capabilities
2/13/2013Wide use of mobile technologies lets insurers engage better with claimants, adjusters and others across a spectrum of communications, business continuity and claims handling activities.
How Nationwide's Guidewire Deal Impacts the Whole Insurance Industry
2/6/2013The selection of a package for a massive volume of business settles rather than opens the question about the industry's technological direction.
Patriot National Launches New iOS iApp for Customers, Agents, Employees
2/1/2013The Fort Lauderdale-based workers' comp carrier's new iPad and iPhone app, available in the Apple App Store, provides targeted information and geography based instant communication capabilities to the insurers customer, agents and employees.
5 Years, 5 Top Disruptors, One 800lb Analytic Gorilla - Novarica Study
2/1/2013Big Data and analytics are implicated in four of the respondents' top five business disruptors and explicitly identified as comprising the fifth.
Tweet This