Profile of Anthony O'Donnell
Blog Posts: 2240
Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information technology in the property/casualty, life and health insurance industries, following the trends and issues faced by senior technology executives. In addition to reporting and editorial duties for I&T, O'Donnell also serves as a moderator and speaker at industry events and broadcasts. He began his editorial career in the healthcare industry where he reported and edited for medical publications with a variety of audiences, from the general public to physicians and researchers. He has also worked in the healthcare field as a media relations professional and Spanish/English interpreter/translator, and has taught English composition and conversation classes to native speakers of Spanish, both in the United States and in Latin America. O'Donnell lives in the Portland, Oregon area with his wife and two sons.
Articles by Anthony O'Donnell
posted in September 2006
Fiserv beefs up its share of the workers' comp market while reasserting itself as a major player amid a period of rapid vendor consolidation.
As a classic car restorer, Mike Mitchard, Pembroke, Bermuda-based Partner Re's ($4.2 billion in revenue) newly appointed CIO, appreciates starting with good material.
IT Claims Transformation
Eliminating manual processes in claims results in happier customers -- who receive their claim payments quicker -- and significant gains in processing costs.
Insurers typically neglect the critical customer touch points of premium and claim payments. A customer-centric approach to these traditionally back-office functions not only pleases customers, it also brings efficiency and transparency to insurers' processes as well.
CSC is helping the Blue Cross Blue Shield Association build a healthcare/health insurance informatics resource drawing on data from 79 million individuals.
A predicted wave of insurance technology vendor consolidation manifested itself in August with the announcement of several deals that, collectively, are likely to reshape the sector.