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Profile of Anthony O'Donnell
Blog Posts: 2240
Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information technology in the property/casualty, life and health insurance industries, following the trends and issues faced by senior technology executives. In addition to reporting and editorial duties for I&T, O'Donnell also serves as a moderator and speaker at industry events and broadcasts. He began his editorial career in the healthcare industry where he reported and edited for medical publications with a variety of audiences, from the general public to physicians and researchers. He has also worked in the healthcare field as a media relations professional and Spanish/English interpreter/translator, and has taught English composition and conversation classes to native speakers of Spanish, both in the United States and in Latin America. O'Donnell lives in the Portland, Oregon area with his wife and two sons.
Articles by Anthony O'Donnell posted in February 2009
As the national debt self-indulgence hangover throbs on, any remaining voices crying, "No Money Down!", "Buy Now Pay Later" or "First Six Months Free!" are increasingly greeted with scorn and resentment. Those whom consumers might have seen before as allies towards common gain are now viewed as charlatans and crooks. Special venom is reserved for those whose resort to false promises when pretending to address the snares of consumer credit, as the following video shows:
The notion that carriers will be spending liberally in 2009 is borne out by carriers' late 2008 budget projections, and subsequent research on their current activity. My own conversations with industry contacts have provided abundant corroboration. To give one example among many, a senior technology officer at a large P&C carrier recently said to me that whatever his company's troubles, with regard to technology spending, "our appetite is no less than it was last year."
Opponents of the National Insurance Consumer Protection and Regulatory Modernization Act (NICPRMA) call the bill an attempt to shoehorn optional federal charter into government regulatory activity meant to address systemic risk within financial services, while other observers offer qualified support.
American Council of Life Insurers president and CEO Frank Keating argued that optional federal regulation will address risks to consumers, the insurance industry and the financial system as a whole.
This represents success on the part of carrier IT organizations from a technical standpoint, and on the part of the carriers generally in terms of their relationships with their independent distributors. It also represents a threat to carriers who are yet to provide real-time functionality to their agents, but that will push further penetration of the related technologies through the carrier community.
Nexidia professional services worked with BlueCross BlueShield of Tennessee to implement call driver and average handle time analysis for reprocessed claims, plan to plan unit calls, medical records calls, duplicate claims calls, and other areas.
For most insurers, business intelligence means point solutions at best. But those carriers that weave analytics into the fabric of their organizations are equipped to drive more precision in pricing and greater profitability to the bottom line.
Esurance's marketing strategy has opened up into an interesting new channel aimed at reinforcing the impact and reach of its brand. Following the adventure theme of Erin Insurance, the carrier has partnered with Paramount Pictures to promote the studio's new Star Trek film via a microsite at Esurance's homepage.
Insurance carriers that adopt Willis Re's conNext single Web-based platform for portfolio management can dispense with multiple, disparate products for mapping, reporting and performance monitoring.
INX's virtual data center solution will reduce the number of physical servers, consolidate data storage to capture efficiencies, and increase availability by leveraging virtualization technology and supporting infrastructure.