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MetLife Enhances Life Insurance Portion of Self-Service Employee Benefits Portal

The new microsite provides decision support tools, improved design, enhanced metrics and more intuitive navigation, in response to customer feedback.

Responding to customer feedback, MetLife (New York) has debuted what it calls a completely new life insurance interface within its MyBenefits online employee benefits portal. New features of the site include the ability to see detailed information on employees' current coverage amounts and Statement of Health information, life insurance planning guides and calculators, and a Life 101 Tutorial that provides an understanding of life insurance and describes how employees' needs may change based on life events, according to a MetLife press release.

"Our portal makes the benefits process easier for employers and their employees," comments Tom Purcaro, senior vice president, MetLife Benefit Services Organization. "It gives employees around-the-clock access to valuable information about their benefits options. The new portal takes online customer service to a new level, quickly connecting employees to tools important to making informed benefit choices. In addition, the portal boasts a new sleek design, enhanced metrics and more intuitive navigation all of which addresses our customers' feedback."

Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio

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