April 2012

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Claims have become the next battleground for winning and retaining customers. Insurance & Technology's April digital edition explores the new ways in which insurance companies are applying people, process and technology to optimize the claims experience and create competitive distinction.

Access to this digital edition of Insurance & Technology's is free -- just click the "Go To Digital Issue" button. If you haven't already signed up for Insurance & Technology's digital editions or for exclusive digital content from one of our sibling brands in the InformationWeek Business Technology Network, you'll be asked to register. (Membership is free and takes only a few minutes.)

In This Issue:

THE SECRETS TO BUILDING A SUPERIOR CLAIMS EXPERIENCE: Creating a superior customer experience by delivering on the claims promise may be carriers' surest path to success.

PLUS:

It's Not the Size of Your Claims Database That Matters -- It's What You Do With It That's Important
An Inside Look at One Carrier's Decision to Replace Its Legacy Claims System
How a Modern Claims Platform Can Put You Back in Charge
Meet Fraud-Fighting's Dynamic Duo
Record-Setting CAT Claims Require Special Handling

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