Kiosk Lets Patients Give Feedback On Doctor Visits

Patients can use 'Wellby,' an ATM-like machine with a touchscreen, to answer survey questions and give feedback about a just-completed doctor's visit.

CarePartners Plus LLC has introduced a kiosk that lets patients give feedback on their doctor's visit after they've completed an examination and just before they leave the office. The technology seeks to address the growing need for more actionable patient information as doctors develop new ways to capture data that will help them improve clinical outcomes.

To build the machine, CarePartners Plus, an independent third-party data and information company based in Philadelphia, Pa., turned to IBM to develop Wellby, an interactive healthcare management kiosk that will collect information and provide feedback from patients at the point of care. CarePartners Plus will target health plan providers and large integrated delivery networks, which will encourage their members to place the kiosk where they deliver care, including physician offices, hospitals, work sites, and retail pharmacies. AdTech Ad

"This technology is all about closing the gaps in care between patients and their physicians," Marty Minnit, product development chief at Care PartnersPlus, told InformationWeek Healthcare. "The patient acts like a consumer putting information in the kiosk about the visit which the physician can use to help treat the patient, so it's all about patient engagement and providing a higher quality of care."

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